Petsafe PDT20-11939 User Manual

The answers to these questions should help you solve any problem 
you have with this system. If they do not, please contact the Customer 
Care Centre or visit our website at www.petsafe.net.

Check to see if the Receiver Collar has been 

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turned on.
If your range has reduced from the first 

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time you have used it, please check to see 
if the battery is low in either the Remote 
Transmitter or Receiver Collar.
You can verify the Receiver Collar is 

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delivering Stimulation to your pet by 
placing the Test Light, enclosed in your kit, 
on the Receiver Collar. Please refer to the 
“Test Light Instructions” section for details.
Increase the correction level. Refer to “Find 

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the Best Stimulation Level For Your Pet” for 
more information.
Make sure the Receiver Collar’s Contact 

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Points are placed snugly against your pet’s 
skin. Refer to “Fit the Receiver Collar” for 
more information.

Make sure the Receiver Collar has been 

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charged. For the initial charge, be sure to 
charge it for 5 hours. Subsequent charges 
only take 3-4 hours.

Verify the Receiver Collar has been turned 

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on. Refer to “Turn the Receiver Collar  
On and Off ”.
For 1 Dog, see “To Pair the Remote 

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Transmitter and the Receiver Collar”.
For a 2 Dog System, see programming 

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instructions “Two Dog System”.