KitchenAid KSBP23INSS01 User Manual

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Are the air vents blocked in either compartment? 

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Are the door(s) opened often? 

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Has a large amount of food just been added to the 
refrigerator or freezer? 

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Are the controls set correctly for the surrounding conditions? 

NOTE: Some moisture is normal.

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Are the air vents blocked in the refrigerator?

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Are the door(s) opened often? 

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Is the room humid? 

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Are the controls set correctly for the surrounding conditions? 

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Was an automatic self-defrost cycle completed? 

The temperature inside the meat pan/crisper may become too 
cold, especially when using some additional control panel 
features. Adjust the meat pan control to the closed setting.

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Is the ice maker wire shutoff arm or switch (depending on 
models) in the OFF position? 

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Is the water line shutoff valve to the refrigerator turned on? 

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Has the ice maker just been installed? Is the freezer 
temperature cold enough to produce ice? Wait 24 hours 
after ice maker hookup for ice production to begin. Allow 
3 days after ice production begins to completely fill ice 
container.

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Does the ice maker mold have water in it or has no ice 
been produced? Make sure your refrigerator has been 
connected to a water supply and the supply shutoff valve is 
turned on. 

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Has a large amount of ice just been removed? Allow 
24 hours for ice maker to produce more ice.

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Is there a water filter installed on the refrigerator? The 
filter may be clogged or installed incorrectly. 

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Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the 
ejector arm with a plastic utensil. 

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Is a reverse osmosis water filtration system connected to 
your cold water supply? See “Water Supply Requirements” 
in either the Installation Instruction booklet or the Use & Care 
Guide.  

This is an indication of low water pressure.

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Is the water shutoff valve fully open?

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Are there kinks in the water lines that could restrict water 
flow?

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If you are using a water filter, remove the filter and operate the 
dispenser. If water flow increases, the filter is clogged or 
incorrectly installed. 

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Is a reverse osmosis water filtration system connected to 
your cold water supply? See “Water Supply Requirements” 
in either the Installation Instructions or the Use & Care Guide. 

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If you still have questions regarding your water pressure, call 
a licensed, qualified plumber.

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Are the plumbing connections new, causing discolored or off-
flavored ice? 

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Have the ice cubes been stored too long? 

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Does the freezer and ice bin need to be cleaned? 

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Has food in the freezer or refrigerator been wrapped 
properly? 

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Does the water contain minerals (such as sulfur)? A filter 
may need to be installed to remove the minerals.

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Is there a water filter installed on the refrigerator? Gray or 
dark discoloration in ice indicates that the water filtration 
system needs additional flushing. 

If the ice storage bin is located on the door, remove the 
temporary shield from underneath the ice storage bin. See “Ice 
Maker and Storage Bin.”

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Is the freezer door closed completely? 

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Is the ice bin installed correctly?

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Is there ice in the bin? 

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Has the ice frozen in the ice bin? 

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Is ice stuck in the delivery chute? 

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Has the wrong ice been added to the bin? Use only cubes 
produced by the current ice maker.