Jenn-Air JMC1116 User Manual

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If 
you still need help, follow the instructions below.

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

Call the dealer from whom your appliance was purchased, or call 
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an 
authorized service company. When calling, please know the 
purchase date and the complete model and serial number of your 
appliance. Be sure to retain proof of purchase to verify warranty 
status. 

If the dealer or service company cannot resolve your problem, 
write to:

Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Web address: www.jennair.com

Or call: 1-800-JENNAIR (1-800-536-6247)

U.S. customers using TTY for deaf, hearing impaired or speech 
impaired, call: 1-800-688-2080. 

NOTE: When writing or calling about a service problem, please 
include the following information:

1. Your name, address and daytime telephone number.

2. Appliance model number and serial number.

3. Name and address of your dealer or servicer.

4. A clear description of the problem you are having.

5. Proof of purchase (sales receipt).

User’s guides, service manuals and parts information are 
available from Jenn-Air Brand Home Appliances, Customer 
eXperience Center.

This countertop microwave oven can be built in by using one of 
the following trim kits*. These kits are available from the dealer or 
can be ordered by kit model number. See “Assistance or Service” 
section for the toll-free number.

*The built-in trim kits can be installed over any (electric or gas) 

built-in wall oven, up to 30" (76.2 cm).

For one year from the original date of purchase, when this microwave is installed, operated and maintained according to instructions 
attached to or furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will, at 
its sole option, either pay for factory specified parts and repair labor to correct defects in materials or workmanship or replace the 
product. If replaced, the unit will be covered by the remaining one-year limited warranty of the original unit. See service instructions 
below.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT 
OUR DISCRETION AS PROVIDED HEREIN. Service must be provided by an Jenn-Air designated service company. This limited 
warranty is valid in the United States or Canada and applies only when the microwave is used in the country in which it was purchased. 
This limited warranty is effective from the date of the original consumer purchase. Proof of original purchase date is required to obtain 
service or replacement under this limited warranty.

Glass Turntable
Part Number W10451786

Turntable Support and Rollers 
Part Number W10451792

Turntable Hub 
Part Number W10451789

affresh™ Kitchen Appliance 
Cleaner
Part Number W10355010

affresh™ Stainless Steel 
Cleaner
Part Number W10355016

affresh™ Stainless Steel Wipes
Part Number W10355049

Heavy Duty Degreaser
Part Number 31552A

27" (68.6 cm)

MK2167AW / White

MK2167AB / Black

MK2167AS / Stainless

30" (76.2 cm)

MK2160AW / White

MK2160AB / Black

MK2160AS / Stainless