Emerson GXT2-10000RT208 User Manual

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Troubleshooting
40
Table 5
Troubleshooting guide
Problem
Cause
Solution
UPS fails to start when the 
ON button is pressed.
UPS is short-circuited or 
overloaded.
Ensure the UPS is OFF. Disconnect all loads and ensure 
nothing is lodged in output receptacles. 
Ensure the loads are not defective or shorted internally.
Battery indicator is 
illuminated.
UPS not plugged in.
UPS is operating in Battery Mode, make certain UPS is 
securely plugged into the wall receptacle.
UPS input protection fuse 
has blown/opened.
UPS is operating in Battery Mode. Save data and close 
applications. Replace UPS input fuse, then restart UPS.
Utility voltage out of UPS 
input range.
UPS is operating in Battery Mode. Save data and close 
applications. Ensure utility supply voltage is within 
acceptable limits for UPS.
UPS has reduced battery 
time.
Batteries are not fully 
charged.
Keep UPS plugged in continuously at least 24 hours to 
recharge batteries.
UPS is overloaded.
Check load level display and reduce the load on the UPS.
Batteries may not be able to
hold a full charge due to age.
Replace batteries. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group for 
replacement battery kit.
Fault and Bypass indicators 
and all Load Level indicators 
are illuminated.
UPS overloaded or load 
equipment is faulty.
Check load level display and remove non-essential loads. 
Recalculate the load and reduce number of loads 
connected to UPS. Check load equipment for faults.
Fault and Bypass indicators 
and diagnostic indicator C are 
illuminated.
UPS control power supply 
fault.
UPS requires service. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group.
Fault and Bypass indicators 
and diagnostic indicator D are 
illuminated.
UPS PFC (Power Factor 
Correction Circuit) fault.
UPS requires service. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group.
Fault and Bypass indicators 
and diagnostic indicator A are 
illuminated.
UPS internal fan has a 
problem or UPS shutdown 
due to temperature 
condition. Load is on bypass 
power.
Ensure the UPS is not overloaded, ventilation openings 
are not blocked and room ambient temperature is not 
excessive. 
Wait 30 minutes to allow UPS to cool, then restart UPS. 
If UPS does not restart, contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group.
Fault and Bypass indicators 
and diagnostic indicator B are 
illuminated.
UPS internal DC bus 
overvoltage.
UPS requires service. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group. 
Fault and Bypass indicators 
and diagnostic indicator E are 
illuminated.
UPS inverter fault.
UPS requires service. Contact your local dealer, Liebert 
Representative or the Liebert Worldwide Support Group.
Fault and Bypass indicators 
and diagnostic indicators A 
and B are illuminated.
Inverter-to-Inverter 
Communications Failure
UPS requires service. Contact your local dealer, Liebert 
Representative or the Liebert Worldwide Support Group.
Fault indicator and diagnostic 
indicators A and C are 
illuminated.
UPS failed the battery test.
Replace batteries. Contact your local dealer, Liebert 
representative or the Liebert Worldwide Support Group.
Fault indicator and diagnostic 
indicators A and D are 
illuminated.
L1 to L2 phase angle 
unacceptable.
Only phase angles of 120, 180 or 240 degrees 
(±10 degrees) are permitted. These must be compatible 
with the selections in the configuration program.
Or the phase angle has changed while the UPS was 
running. The phase angle is detected at startup and 
cannot be changed to a different power source while 
running. 
Turn the UPS Off and wait until the fans stop. Apply input 
AC power. The UPS will reprogram the phase angle to 
match the utility, if the utility is 120, 180 or 240 degrees 
between L1 and L2. If this does not resolve the issue, 
contact a qualified electrician to verify the site wiring.