Thecus Technology Thecus N199 Leaflet

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Appendix B: Customer Support 
 
If your N199 is not working properly, we encourage you to check ou
, located in this manual. You can also try to ensure that 
you are using the latest firmware version for your N199. Thecus is committed to 
providing free firmware upgrades to our customers. Our newest firmware is 
available on our Download Center: 
 
 
If you are still experiencing problems with your N199, or require a Return 
Merchandise Authorization (RMA), feel free to contact technical support via our 
Technical Support Website: 
 
 
Customers in the US should send all technical support enquiries to this email 
address: 
 
 
If you would rather receive support over the phone, you can contact Thecus FAE 
Support at: 
 
+886-2-26981788 
 
Please note that our headquarters are in Taipei, Taiwan, and our office hours are 
Monday to Friday, 9:00 to 17:00. 
 
For Sales Information you can e-mail us at: 
 
 
 
 
 
Thank you for choosing 
Thecus! 
 
 
 
 
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