plawa-feinwerktechnik GmbH & Co.KG Nox 1.3 User Manual

21

The troubleshooting guide is designed to help you.  If problems continue, please contact your local customer 

support hot-line.  See your registration card for help line contact details.

I  receive  an  error  message  when 

I  am  installing  “SPYPEN  NOX 

Camera Driver”

“SPYPEN  NOX  Camera  Driver” 

does not load.

I  receive  a  message  no  image  to 

download  when  I  try  to  upload 

images to my computer.

Connection failure.

Check all cable connections are secured.

Shut  down  all  other  applications  and 

attempt to reinstall the driver.
Check  the  USB  controller  in  your  BIOS 

if  it  is  activated.    If  this  does  not  work 

contact  your  national  customer  support 

representative.

My  CD  Installation  wizard  does 

not work.

The  auto  installation  file  is 

switched  to  off  or  The  CD-ROM  is 

disconnected.

Go to the computer desktop.  Right click 

on  “My  Computer”.    Click  “Properties”.  

Select  “Device  Manager”.    Double  click 

on  “CD_ROM”,  double  click  on  “CD-R 

(normally  the  manufacturer’s  name.  

Click  on  “Settings”.    Ensure  “Auto 

insert  notification”    is  ticked  and  the 

“disconnect”  is  ticked.    If  you  change 

the  settings  the  computer  will  ask  you 

to restart your PC.  Click “Yes”.

I cannot upload images to the Mac

Connection failure.

Check all cable connections are secured.

Camera does not turn on 

or

Low battery ion appears.

Battery is exhausted.

Recharge the battery.

Camera suddenly powers down.

Auto Power Function activated

or

Battery is exhausted.

Turn power back on

or

recharge the battery.

Image  is  not  recorded  when  the 

shutter button is pressed.

Camera is turned off

or

Flash unit is being charged

or

Memory is full.

Turn the camera on

or

Wait until flash unit charging finishes

or

Delete  images  you  no  longer  need,  or 

use another memory card.

Camera  powers  down  during  self-

timer countdown.

Battery is exhausted.

Recharge battery.

Recorded  pictures  are  not  saved 

in memory.

Camera powers off before the save 

operation is complete

or

Removing the memory card before 

the save operation is complete.

If  the  indicator  is  on  the  LCD  screen, 

recharge battery 

or

Do not remove the memory card before 

the save operation is complete.

Color  of  the  playback  pictures  is 

different  from  the  picture  on  the 

Monitor screen during recording.

Sunlight  or  light  from  another 

source  is  shining  directly  into  the 

lens during recording.

Position the camera so sunlight does not 

shine directly onto the lens.

Pictures are not displayed.

A  memory  card  with  non-DCF 

pictures  recorded  with  another 

camera is loaded in the camera.

This  camera  cannot  display  non-DCF 

pictures  recorded  onto  a  memory  card 

used by another digital camera.

The 

picture 

selection 

screen 

does  not  appear  when  DELETE  is 

selected.

All  the  pictures  in  memory  are 

protected. 

Unprotect  the  pictures  you  want  to 

delete.

I  cannot  communicate  with 

NetMeeting successfully.

Camera is not set to WDM.

Camera should be set to WDM.

I  cannot  download  images  and  video 

clips in Windows Me

No  removable  disk  in  My  Computer 

when plug the camera to PC.

Go to the computer desktop and click “My 

Computer”, then click “Properties”, select 

“Device  Manager”.  Double  click  “My 

Digital  Cam”  and  click  “Update  Driver”. 

Insert  the  SPYPEN  NOX  CD  ROM  and 

locate  the  driver    from  SPYPEN  NOX 

CD  ROM  to  update  Mass  Storage  driver 

in Windows Me.