Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The CALLING_PTY item appears in the following database tables:

Calling party identification, which is the ANI/SID (for Generic 3 Version 4 
and later switches with ISDN ANI delivery), extension or trunk equipment 
location identifying the originator of the call. The field is blank if the trunk 
is not measured or, for internal calls, if the originating extension is not 
measured.

Calling party identification, which is the Automatic Number Identification 
(ANI)/Station Identification (SID) (for Generic 3 Version 4 and newer 
switches with ISDN ANI delivery), extension or trunk equipment location 
identifying the originator of the call. This field is blank if the trunk is not 
measured or, for internal calls, if the originating extension is not 
measured. (Up to 12 digits in this field.)

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The CALLSOFFERED item appears in the following database tables:

Number of calls that queued to the split/skill and that completed during 
the interval. This does 

not include calls on the Generic 3 switch that could 

not queue to the split/skill because the queue was full or there was no 
queue. CALLSOFFERED = ACDCALLS + ABNCALLS + BUSYCALLS + 
DISCCALLS + OUTFLOWCALLS + DEQUECALLS CALLSOFFERED 
includes ABNCALLS, RINGCALLS, OTHERCALLS, and 
INFLOWCALLS.

This is a cumulative item.

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The CHANGE item appears in the following database tables:

Additional change factor (percent).