Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-59
DA_OLDEST-
CALL (real-time)
CALL (real-time)
2
Database tables
2
The DA_OLDESTCALL (real-time) item appears in the following
database tables:
database tables:
Split/skill tables
Length of time that the oldest direct agent ACD call has been waiting in
queue or ringing at an agent position. Requires a Generic 3 switch with
the ASAI or EAS feature for direct agent calling.
queue or ringing at an agent position. Requires a Generic 3 switch with
the ASAI or EAS feature for direct agent calling.
This is a status item.
Agent tables
The length of time that the current oldest direct agent call has waited in
any split/skill queue for this agent. Available on Generic 3 switches with
the ASAI or EAS feature for direct agent calling.
any split/skill queue for this agent. Available on Generic 3 switches with
the ASAI or EAS feature for direct agent calling.
This is a status item.
DA_ONACD
(real-time)
(real-time)
2
Database tables
2
The DA_ONACD (real-time) item appears in the following database
tables:
tables:
Split/skill tables
Current number of POSITIONS that are on direct agent ACD calls.
DA_ONACD is a subset of OTHER. Note: The total number of agents on
split/skill and direct agent ACD calls = ONACD + DA_ONACD. Requires
a Generic 3 switch with the ASAI or EAS feature for direct agent calling.
DA_ONACD is a subset of OTHER. Note: The total number of agents on
split/skill and direct agent ACD calls = ONACD + DA_ONACD. Requires
a Generic 3 switch with the ASAI or EAS feature for direct agent calling.
This is a status item.