Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-84
GNONACD
(real-time)
(real-time)
2
Database tables
2
The GNONACD item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are on inbound
and outbound ACD calls to this split/skill.
and outbound ACD calls to this split/skill.
This is a real-time item.
GNONACDAUX-
OUT
(real-time)
OUT
(real-time)
2
Database tables
2
The GNONACDAUXOUT item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are on AUXOUT
calls with an ACD call on hold for this split/skill. For greatest need agents
in multiple skills with multiple call handling, the last call the agent put on
hold was for this skill. Available for Generic 3 switches.
calls with an ACD call on hold for this split/skill. For greatest need agents
in multiple skills with multiple call handling, the last call the agent put on
hold was for this skill. Available for Generic 3 switches.
This is a real-time item.
GNONACDOUT
(real-time)
(real-time)
2
Database tables
2
The GNONACDOUT item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are on outbound
calls placed by an adjunct to this split/skill. Available for Generic 3
switches with the ASAI feature.
calls placed by an adjunct to this split/skill. Available for Generic 3
switches with the ASAI feature.
This is a real-time item.