Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

2

2

The I_OL2TIME item appears in the following database tables:

The amount of time, in seconds (0-3600), that the skill spent over 
threshold 2. Requires a DEFINITY ECS R6 or later with EAS. 

This is a cumulative item.

2

2

The I_OTHERTIME item appears in the following database tables:

The time during the collection interval that POSITIONS were doing other 
work. I_OTHERTIME is collected for the time period after the link to the 
switch comes up or after the agent logs in and before the CMS receives 
notification of the agent’s state from the switch. For Generic 3 switches, 
other work includes: while in Auto-In or Manual-In mode, an agent put 
any call on hold and performed no further action; the agent had a direct 
agent call ringing, was on a direct agent call or in ACW for a direct agent 
call; the agent dialed to place a call or activate a feature; or an extension-
in call rang at the agent’s voice terminal with no other activity. For 
Generic 3 switches, the other work includes the time agents were logged 
into multiple splits/skills and doing work for a split/skill other than this one 
(with an ACD call ringing, talking on an ACD call, or in ACW for a 
split/skill other than this one). For Generic 3 switches with EAS and 
multiple call handling, agents are available in other, multiple call handling 
skills, but not in this skill. I_OTHERTIME includes I_ACDOTHERTIME, 
I_DA_ACDTIME, and I_DA_ACWTIME.

This is a cumulative item.