Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

For Generic 3 with vectoring, calls answered by an agent in a non- 
primary split/skill are counted as inflows to that split/skill. Calls that 
abandon from ringing at an agent’s voice terminal in a non- primary 
split/skill are also counted as inflows to that skill.

On Generic 3 Version 2 and newer switches, calls that ring at an agent in 
this split/skill and then requeue to the same split/skill by the Redirection 
on No Answer to a Split/Skill feature are counted as inflows.

This is a cumulative item.

The number of calls that were redirected to this vector by way of a "go to 
vector’’ or a "route to’’ VDN command, or by redirection on no answer to a 
VDN.

This is a cumulative item.

The number of calls that were redirected into the VDN by way of a "route 
to" VDN command, or by Redirection on No Answer to this VDN.

This is a cumulative item.

2

2

The INPROGRESS (real-time) item appears in the following database 
tables:

The current number of inbound calls that are being processed by this 
VECTOR until the disposition of the call is known. Calls are no longer 
counted as in progress on the vector when they have been answered, 
abandoned, outflowed from the vector, at the beginning of forced busy, or 
dropped on a forced disconnect. INPROGRESS includes INQUEUE and 
INRING.

This is a status item.

The current number of inbound calls that are associated with this VDN. 
Calls are considered to be in progress in the VDN until they route to 
another VDN, route off the switch, are transferred, or the trunk carrying 
them goes idle. INPROGRESS includes ATAGENT and INVECTOR.

This is a status item.