Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The NETPOLLS item appears in the following database tables:

Number of network polls for the consider steps in BSR. Requires the 
DEFINITY ECS R6 and later.

This is a cumulative item.

Number of network polls for BSR consider steps. Requires the R6 and 
later ECS.

This is a cumulative item.

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The NOANSREDIR item appears in the following database tables:

Number of split/skill ACD calls that rang at agent positions in the split/skill 
and then were automatically redirected back to the split/skill queue or to a 
VDN by the Redirection on No Answer feature because they were not 
answered.

Available on Generic 3 Version 2 and newer switches.

Note: When a call is requeued to the same split/skill using the 
Redirection on No Answer feature, it is counted as an outflow from the 
split/skill and an inflow to the same split/skill. This is 

not true for calls that 

are redirected to a VDN using the Redirection on No Answer feature, 
rather than redirecting the call back to the same split/skill.

Such calls count as outflows from the original split or skill, but do not 
count as inflows to the next split/skill to which they are queued through 
the new VDN. It is also counted as a NOANSREDIR call and so can be 
subtracted out from the outflows and from the inflows to calculate the 
number of outflows and inflows that were not due to requeuing the call to 
the same split.

This is a cumulative item.