Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-146
VDN tables
This indicates whether or not service level increments PERIOD1 through
PERIOD9 (as defined on the Call Center Administration: VDN Call Profile
window) changed during the data collection interval. Valid values for
PERIODCHG are 1 = YES and 0 = NO.
PERIOD9 (as defined on the Call Center Administration: VDN Call Profile
window) changed during the data collection interval. Valid values for
PERIODCHG are 1 = YES and 0 = NO.
This is an administrative item.
PHANTOMABNS
2
Database tables
2
The PHANTOMABNS item appears in the following database tables:
Split/skill tables
The number of split/skill ACD calls with talk time less than the value of the
phantom-abandoned call timer. Available on Generic 3 and newer
switches.
phantom-abandoned call timer. Available on Generic 3 and newer
switches.
This is a cumulative item.
Agent tables
The number of ACD calls with talk time less than the value of the
phantom- abandoned call timer. Available on Generic 3 switches.
phantom- abandoned call timer. Available on Generic 3 switches.
This is a cumulative item.
Vector tables
The number of split/skill and direct agent ACD calls and calls that routed
to an agent or extension with talk time less than the value of the phantom
abandoned call timer. Available on Generic 3 and newer switches.
to an agent or extension with talk time less than the value of the phantom
abandoned call timer. Available on Generic 3 and newer switches.
This is a cumulative item.
VDN tables
Number of split/skill and direct agent ACD calls and calls that routed to an
agent or extension with talk time of less than the value set for the
phantom abandoned call timer. Available on Generic 3 and newer
switches.
agent or extension with talk time of less than the value set for the
phantom abandoned call timer. Available on Generic 3 and newer
switches.
This is a cumulative item.