Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-156
RETURNCALLS
2
Database tables
2
The RETURNCALLS item appears in the following database tables:
VDN tables
Number of calls that reached this VDN via the VDN return destination
feature. Available on Generic 3 Version 3 and newer switches.
feature. Available on Generic 3 Version 3 and newer switches.
This is a cumulative item.
RINGCALLS
2
Database tables
2
The RINGCALLS item appears in the following database tables:
Split/skill tables
The number of this split/skill’s calls that rang at agent positions. Available
on a Generic 3 switch for ring tracking. RINGCALLS includes
ACDCALLS and NOANSREDIR.
on a Generic 3 switch for ring tracking. RINGCALLS includes
ACDCALLS and NOANSREDIR.
This is a cumulative item.
Agent tables
The number of split/skill (Generic 3 switches) and direct agent ACD calls
(Generic 3 switches) that rang at the agent’s position. RINGCALLS
includes NOANSREDIR. Available on Generic 3 switches for ring
tracking.
(Generic 3 switches) that rang at the agent’s position. RINGCALLS
includes NOANSREDIR. Available on Generic 3 switches for ring
tracking.
This is a cumulative item.
Vector tables
The number of split/skill and direct agent ACD calls that rang at agent
positions. RINGCALLS includes ACDCALLS. Available on Generic 3
switches and the ECS.
positions. RINGCALLS includes ACDCALLS. Available on Generic 3
switches and the ECS.
This is a cumulative item.
VDN tables
Number of split/skill and direct agent ACD calls that rang at agent
positions. Available on Generic 3 switches and the ECS. RINGCALLS
includes ACDCALLS.
positions. Available on Generic 3 switches and the ECS. RINGCALLS
includes ACDCALLS.
This is a cumulative item.