Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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2

The SETUPTIME item appears in the following database tables:

Amount of time from trunk seizure until OUTCALLS completed at the far 
end. Available on Generic 3 switches.

This is a cumulative item.

2

2

The SHORTCALLS item appears in the following database tables:

The number of inbound and outbound calls that occupied a trunk in the 
trunk group for less than 2 seconds and that did not queue to a split/skill, 
forward to a split/skill, get answered by an agent, get a forced busy or 
forced disconnect from the switch, or produce a trunk failure or 
maintenance busy. Note that SHORTCALLS includes both inbound and 
outbound calls. Therefore, OTHERCALLS and O_OTHERCALLS may 
each include some SHORTCALLS.

This is a cumulative item.

The number of inbound and outbound calls that occupied a trunk for less 
than 2 seconds and that did not queue to a split/skill, forward to a 
split/skill, get answered by an agent, get a forced busy or forced 
disconnect from the switch, or produce a trunk failure or maintenance 
busy. Note that SHORTCALLS includes both inbound and outbound 
calls. Therefore, OTHERCALLS and O_OTHERCALLS may each include 
some SHORTCALLS.

This is a cumulative item.