Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-174
TDA_INACW
(real-time)
(real-time)
2
Database tables
2
The TDA_INACW item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are in after call work
associated with direct agent calls. TDA_INACW is a subset of TOTHER.
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent
calling. Available with Generic 3 switches. However, "top" database items
are only significant for Generic 3 switches and the ECS with EAS.
associated with direct agent calls. TDA_INACW is a subset of TOTHER.
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent
calling. Available with Generic 3 switches. However, "top" database items
are only significant for Generic 3 switches and the ECS with EAS.
This is a status item.
TDA_ONACD
(real-time)
(real-time)
2
Database tables
2
The TDA_ONACD item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are talking on direct
agent calls. TDA_ONACD is a subset of TOTHER. Requires a Generic 3
switch with the ASAI or EAS feature for direct agent calling. However,
"top" database items are only significant for Generic 3 switches and the
ECS with EAS. Available with Generic 3 switches.
agent calls. TDA_ONACD is a subset of TOTHER. Requires a Generic 3
switch with the ASAI or EAS feature for direct agent calling. However,
"top" database items are only significant for Generic 3 switches and the
ECS with EAS. Available with Generic 3 switches.
This is a status item.
THRESHOLD
2
Database tables
2
The THRESHOLD item appears in the following tables:
Agent exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the agent’s activity falls outside of that limit.
An exception occurs when the agent’s activity falls outside of that limit.
This is a cumulative item.
Split/skill exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the split’s/skill’s activity falls outside of that
limit.
An exception occurs when the split’s/skill’s activity falls outside of that
limit.
This is a cumulative item.