Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-179
VDN exception table
Limit, as a number of seconds, administered for timed exceptions types.
An occurrence is logged against the threshold when the VDN activity falls
outside of that limit.
An occurrence is logged against the threshold when the VDN activity falls
outside of that limit.
This is a cumulative item.
Vector exception table
Limit, as a number of seconds, administered for timed exceptions types.
An occurrence is logged against the threshold when the vector activity
falls outside of that limit.
An occurrence is logged against the threshold when the vector activity
falls outside of that limit.
This is a cumulative item.
TINACW
(real-time)
(real-time)
2
Database tables
2
The TINACW item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are in after call work
for ACD calls to the skill. This includes top agents on ACWIN/ACWOUT
calls, as well as agents who are in after call work not associated with an
ACD call. Available on Generic 3 switches with the EAS feature for top
skills. However, "top" database items are only significant for Generic 3
switches and the ECS with EAS. TINACW includes TONACWIN and
TONACWOUT.
for ACD calls to the skill. This includes top agents on ACWIN/ACWOUT
calls, as well as agents who are in after call work not associated with an
ACD call. Available on Generic 3 switches with the EAS feature for top
skills. However, "top" database items are only significant for Generic 3
switches and the ECS with EAS. TINACW includes TONACWIN and
TONACWOUT.
This is a status item.
TINAUX
(real-time)
(real-time)
2
Database tables
2
The TINAUX item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are in the AUX work
mode. This includes agents on AUXIN/AUXOUT calls. Available on
Generic 3 switches with the EAS feature for top skills. However, "top"
database items are only significant for Generic 3 switches and the ECS
with EAS. TINAUX includes TINAUX0, TINAUX1-9, TONACDAUXOUT,
TONAUXIN, and TONAUXOUT.
mode. This includes agents on AUXIN/AUXOUT calls. Available on
Generic 3 switches with the EAS feature for top skills. However, "top"
database items are only significant for Generic 3 switches and the ECS
with EAS. TINAUX includes TINAUX0, TINAUX1-9, TONACDAUXOUT,
TONAUXIN, and TONAUXOUT.
This is a status item.