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Lucent Technologies Release 3 Version 8 User Manual

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Database Items and Calculations 
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-182
TONACD
(real-time)
2
Database tables
2
The TONACD item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are on inbound and 
outbound ACD calls for the skill. Available with Generic 3 and newer 
switches with the EAS feature for top skills. However, "top" database 
items are only significant for Generic 3 switches and the ECS with EAS. 
TONACD includes TONACDOUT.
This is a status item.
TONACDAUX-
OUT
(real-time)
2
Database tables
2
The TONACDAUXOUT item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are on AUXOUT calls 
with an ACD call for the skill on hold. Available with Generic 3 and newer 
switches with the EAS feature for top skills. However, "top" database 
items are only significant for Generic 3 switches and the ECS with EAS.
This is a status item.
TONACDOUT
(real-time)
2
Database tables
2
The TONACDOUT item appears in the following database tables:
Split/skill tables
The number of top agents that are on outbound calls placed by an 
adjunct to this skill. Available with Generic 3 and newer switches with the 
EAS feature for top skills. However, "top" database items are only 
significant for Generic 3 switches and the ECS with EAS. Available for 
outbound calls on Generic 3 switches with the ASAI feature.
This is a status item.