Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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This section presents database search values and calculations.

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Agent State and Row Search Values Cross-Reference

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Call Disposition and Row Search Values Cross-Reference

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Standard Dictionary Calculations

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Reports-specific Calculations

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Use the following table to identify how 

CentreVu CMS stores Agent State 

(names) and the applicable row search values:

AG_DEST

PBX 

OFF

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AG_DEST

PBX 

OFF

1 

2

AG_DIR

OUT 

IN

1 

2

AG_ORIG

BLANK 

PHONE 

KEYBOARD

0 
1 

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