Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Calculations
2-239
Reports-specific
Calculations
Calculations
2
Overview
2
The calculations in this section have been added specifically to support
reports modified for V8
reports modified for V8
CentreVu Supervisor. These calculations present
information supporting
CentreVu Advocate and Virtual Routing. They are
not standard CMS calculations and are not part of the CMS database,
althouigh they draw data from the database. These calculations are only
available with R8
althouigh they draw data from the database. These calculations are only
available with R8
CentreVu Supervisor.
Calculations table
2
2
Calculation
Name
Calculation
Description
Database
Table
% Aban
100 * (sum(ABNCALLS) /
sum(INCALLS))
sum(INCALLS))
The number of the total
calls to all VDNs on a
selected ACD that
abandoned, expressed
as a percentage. Used
in daily reports.
calls to all VDNs on a
selected ACD that
abandoned, expressed
as a percentage. Used
in daily reports.
dvdn
% Busy
100 * (sum(BUSYCALLS) /
sum(INCALLS))
sum(INCALLS))
The number of the total
calls to all VDNs on a
selected ACD that were
busy, expressed as a
percentage. Used in
daily reports.
calls to all VDNs on a
selected ACD that were
busy, expressed as a
percentage. Used in
daily reports.
dvdn
% Disconnect
100 * (sum(DISCCALLS) /
sum(INCALLS))
sum(INCALLS))
The number of the total
calls to all VDNs on a
selected ACD that were
disconnected,
expressed as a
percentage. Used in
daily reports.
calls to all VDNs on a
selected ACD that were
disconnected,
expressed as a
percentage. Used in
daily reports.
dvdn
% Aban
100 * ABNCALLS / INCALLS
The number of the total
calls to a VDN that
abandoned, expressed
as a percentage. Used
in interval, weekly, and
monthly reports.
calls to a VDN that
abandoned, expressed
as a percentage. Used
in interval, weekly, and
monthly reports.
hvdn, mvdn,
wvdn
wvdn