Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-13
ACCEPTABLE
2
Database tables
2
The ACCEPTABLE appears in the following database tables:
Split/skill tables
Number of ACDCALLS answered by an agent within the predefined
acceptable service level (SERVICELEVEL), as defined on the Call
Center Administration: Split/Skill Call Profile window.
acceptable service level (SERVICELEVEL), as defined on the Call
Center Administration: Split/Skill Call Profile window.
This is a cumulative item.
VDN tables
The number of ACDCALLS and CONNECTCALLS that were answered
within the acceptable service level (SERVICELEVEL) as defined on the
Call Center Administration: VDN Call Profile Setup window.
within the acceptable service level (SERVICELEVEL) as defined on the
Call Center Administration: VDN Call Profile Setup window.
This is a cumulative item.
ACD (index)
2
Database tables
2
The ACD (index) item appears in the following database tables:
Split/skill tables
The ACD number for which data was collected.
This is an administrative item.
Agent tables
The ACD number for which data was collected.
This is a row identifier item.
Trunk group tables
ACD number for which data was collected
This is a row identifier item.
Trunk tables
The ACD number for which data was collected.
This is a row identifier item.
Vector tables
The ACD number for which data was collected.
This is a row identifier item.
VDN tables
The ACD number for which data was collected.
This is a row identifier item.