Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-35
AUXOUTOFF-
TIME
TIME
2
Database tables
2
The AUXOUTOFFTIME item appears in the following database tables:
Split/skill tables
The talk time of all AUXOUTOFFCALLS (does not include
AUXOUTOFFCALLS spent on hold). AUXOUTOFFTIME is included in
AUXOUTTIME. Available for external calls on Generic 3 switches.
AUXOUTOFFCALLS spent on hold). AUXOUTOFFTIME is included in
AUXOUTTIME. Available for external calls on Generic 3 switches.
This is a cumulative item.
Agent tables
The talk time of all AUXOUTOFFCALLS (does not include HOLDTIME).
This time is included in AUXOUTTIME. Available for external calls on
Generic 3 switches.
This time is included in AUXOUTTIME. Available for external calls on
Generic 3 switches.
This is a cumulative item.
AUXOUTTIME
2
Database tables
2
The AUXOUTTIME item appears in the following database tables:
Split/skill tables
Talk time of all AUXOUTCALLS. AUXOUTTIME does not include time
spent on hold on Generic 3 switches. AUXOUTTIME includes
AUXOUTOFFTIME.
spent on hold on Generic 3 switches. AUXOUTTIME includes
AUXOUTOFFTIME.
This is a cumulative item.
Agent tables
The talk time of all AUXOUTCALLS. AUXOUTTIME includes
AUXOUTOFFTIME, AUXOUTOFFCALLS, and AUXADJCALLS.
AUXOUTOFFTIME, AUXOUTOFFCALLS, and AUXADJCALLS.
This is a cumulative item.