Toshiba CIX-AG-NP-VA User Manual
Server-based Net Phone COS
Using Extra Information in Personal Call Handler Rules
48
Strata CIX Net Phone AG 04/08
Using Extra Information in Personal Call
Handler Rules
Handler Rules
The Personal Call Handler supports the use of Extra Information when the triggering
event is either Call Ringing or Call Answered. The only choice offered in the pull
down list is CallerID Name. Additional fields can be inserted by typing the name in
the entry box. The syntax for the parameter must match the field exactly with that used
within TOSHIBA. Following is a list of field names that can be entered into the
Personal Call Handler Extra Info field.
event is either Call Ringing or Call Answered. The only choice offered in the pull
down list is CallerID Name. Additional fields can be inserted by typing the name in
the entry box. The syntax for the parameter must match the field exactly with that used
within TOSHIBA. Following is a list of field names that can be entered into the
Personal Call Handler Extra Info field.
~ When a tilde is the lead character in an Extra Info field name, that field cannot be
edited and will not display in the Extra Info screen.
edited and will not display in the Extra Info screen.
Extra Info Field Name
Description
Account
Account code attached to the call
ACDAGT
ACD agent’s name
ACDAGTN
ACD agent’s code (number)
ACDGRP
ACD group’s name
ACDGRPN
ACD group’s number
CalledID
Name of called number (DID/DNIS Name)
CalledIDNum
Number called (DID/DNIS number)
CallerID
CallerID/ANI name
CallerIDNum
CallerID/ANI number
CALLPRIORITY
Priority of call within ACD
LastRedir
Last redirected extension number
PC_DEST or ~PC_DEST
Post call survey destination
PREFAGENT
ACD preferred agent’s code (number)
~RECFNAME
Tracer/ACR recording file name for this call