Lucent Technologies 555-230-024 User Manual
Desktop Solutions
555-230-024
10-6
Issue 5 January 1998
Figure 10-1.
Typical DEFINITY ECS Call Coverage Options
Voice Messaging and Call Coverage
Often an AUDIX system is set up as the last point on a call-coverage path, as in
Figure 10-1 above. A secretary or colleague who answers a redirected call
intended for you can also transfer the caller to your AUDIX mailbox. The caller
may prefer to leave voice-mail for you if the message is personal, lengthy, or
technical.
Figure 10-1 above. A secretary or colleague who answers a redirected call
intended for you can also transfer the caller to your AUDIX mailbox. The caller
may prefer to leave voice-mail for you if the message is personal, lengthy, or
technical.
A)
External Calls: Active,
Busy, Don’t Answer
Busy, Don’t Answer
1)
Secretary
B)
Internal Calls: Cover All
2)
Clerk
C)
Internal Calls: Active, Busy,
Don’t Answer
Don’t Answer
3)
AUDIX Voice Messaging
D)
Internal Calls: Send All Calls
4)
Message Center Group