Lucent Technologies 555-230-024 User Manual

Basic Features

Issue 5    January 1998

555-230-024

Call Coverage provides automatic redirection of calls that meet specified criteria 
to alternate answering positions in a Call Coverage path. A coverage path can 
include any of the following: a telephone, an attendant group, a uniform call dis-
tribution hunt group, a direct department calling hunt group, an automatic call 
distribution hunt group, a voice messaging system, or a coverage answer group 
established to answer redirected calls.

In addition to redirecting a call to a local answering position, you can administer 
Call Coverage to:

■

Redirect calls based on time-of-day

■

Redirect calls to a remote location

■

Allow users to change back and forth between two lead-coverage paths 
from either an on- or off-site location

Records detailed call information on incoming and outgoing calls for the purpose 
of call accounting and sends this call information to a call detail recording output 
device. You can specify the trunk groups and extensions for which you want 
records to be kept as well as the type of information to be recorded. You can 
keep track of both internal and external calls. This application contains a wide 
variety of administrable options and capabilities.

Call Forwarding provides four functions:

■

Call Forwarding All Calls — Allows calls to be forwarded to an internal 
extension, external (off-net) number, an attendant, or an attendant group. 

■

Call Forwarding Override — Allows the user at the forwarded-to extension 
to override Call Forwarding and either initiate a call or transfer a call back 
to the forwarded-from extension.

■

Call Forward Busy/Don’t Answer — Allows calls to be forwarded when the 
called extension is busy or when the call is not answered after an 
administrable interval. If the extension is busy, the call forwards 
immediately. If the extension is not busy, the incoming call rings the called 
extension, then forwards only if it remains unanswered longer than the 
administered interval.

■

Call Forwarding Off Net — Allows calls forwarded off net to be tracked for 
busy or no-answer conditions. The system brings the call back for further 
call-coverage processing if specified conditions are met. This feature is 
particularly useful for telecommuters, who can have their on-site office 
calls forwarded to their home offices.