Lucent Technologies 555-230-024 User Manual

Industry Applications

555-230-024

Issue 5    January 1998 

Hospitality service facilities continuously deal with fluctuating economies, and 
must maintain maximum efficiency to ensure smooth operations and productive 
employees.

Three ways hotels can improve operating efficiency and safety are as follows:

■

Simplify guest billing for phone expenses

Hotels and motels need simplified guest billing, along with the ability to 
generate guest phone records

■

Powerful voice-messaging service

Guests and administrative staff need to be able to leave voicemail or faxes 
for other guests and staff members. Guests can have callers leave 
messages or faxes for them privately, without having to involve the front 
desk.

■

If a guest makes an emergency call, the system automatically notifies the 
desk attendant, identifying the room that placed the call.

DEFINITY products can provide the following capabilities to the hospitality indus-
try to maintain maximum operating efficiency:

■

The Call Detail Recording feature works in combination with system 
adjuncts to generate guest records and call costs records.

■

I

NTUITY

 Lodging™ allows guests and the administrative staff to create, 

store, send, and receive voice or fax messages. Spoken prompts guide 
the user through each step of the procedure. The system can be 
administered for a variety of languages.

Hospitality providers must constantly find ways to enhance guest services. Staff 
must work hard to make guests feel comfortable, and to maintain and uphold a 
reputation for outstanding service. Today’s harried consumers want to get 
top-quality service for their hard-earned income.

Hotels can enhance guest services as follows:

■

Review guest requests for services

Hotels and motels need a way to review guest requests and ensure that 
guest’s needs and requests are met in an efficient manner by the staff.

■

Connect to internal computer systems

Staff can provide better customer service by linking the telephone system 
to the hotel’s internal computer system for registration information and 
voice messaging features.