Lucent Technologies 555-230-024 User Manual

Industry Applications

555-230-024

Issue 5    January 1998 

Here are some additional ways DEFINITY ECS can help you serve your 
customers:

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NTUITY

 CONVERSANT brokerage applications allow your brokerage 

customers who use car telephones to access account information by 
speaking rather than pressing keys.

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Expected Wait Time tells callers how long they can expect to wait in 
queue, and offers transactions options according to how long they will be 
waiting.

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The system can also be set up to provide callers with investment and loan 
information related to their portfolios while they are waiting in queue.

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DEFINITY ECS’s open architecture allows you to easily change and modify 
features to meet the changing needs of your customers. For example, 
setting up a telemarketing center often requires making only minor 
modifications to your DEFINITY ECS call center.

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Some global organizations have calls received after business hours 
relayed to an office still open for business in another part of the world. This 
saves the cost of round-the-clock staff and keeps your customers in touch 
with your best agents.

The wholesale distribution industry includes both 
merchants and agents. Merchants buy and sell 
merchandise, while agents limit themselves to 
presenting the merchandise and negotiating its sale. 
Some wholesale distribution companies serve both 
functions, depending on the circumstances. Most 
wholesale distribution companies are relatively small, 
and face increasing competition from larger firms and 
even from manufacturers themselves. Therefore, most 
wholesalers cannot easily raise the prices of their 
products. Continued success requires that they 
reduce costs and offer more services to both 
suppliers and customers.

Wholesale Distributors worldwide seek to:

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Automate routine tasks

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Network regional and global offices

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Upgrade customer service