Fujitsu F9600 F9600c User Manual
70
SILENT MONITOR BY ACD GROUP
The Silent Monitor by ACD Group feature allows you to monitor other
agents in an ACD group during conversations.
agents in an ACD group during conversations.
To monitor other calls in an ACD group:
Action
Results
1. Lift handset.
You hear dial tone.
2. Dial the silent monitor by
You hear dial tone.
ACD group registration
code ________.
code ________.
3. Dial the ACD group number
You hear service tone.
(fixed 3 digits) that you want
to monitor.
to monitor.
Monitoring begins.
To cancel monitoring and return to normal status:
Action
Results
•
Hang up.