Roku M500 User Manual
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This product is protected by certain intellectual property rights of Microsoft Corporation. Use or
distribution of such technology outside of this product is prohibited without a license from Microsoft or an
authorized Microsoft subsidiary.
distribution of such technology outside of this product is prohibited without a license from Microsoft or an
authorized Microsoft subsidiary.
Limited Warranty
Roku SoundBridge is covered by a one year parts and labor warranty.
Roku SoundBridge Limited Warranty
1. Warranty. ROKU, LLC (“ROKU”) warrants your SoundBridge and any included accessories against
defects in material or workmanship as follows:
For a period of one (1) year from the date of purchase (“Warranty Period”), if ROKU determines that
the SoundBridge is defective, ROKU will repair the unit or replace the unit (with either a new or rebuilt
SoundBridge unit), at its option, at no charge and, if applicable, will pay the labor charges incurred
by any SoundBridge authorized service facility. If the Warranty Period has expired, the customer is
responsible for the payment of all labor charges and may obtain parts from ROKU authorized service
facilities or a SoundBridge service center at his or her own expense.
the SoundBridge is defective, ROKU will repair the unit or replace the unit (with either a new or rebuilt
SoundBridge unit), at its option, at no charge and, if applicable, will pay the labor charges incurred
by any SoundBridge authorized service facility. If the Warranty Period has expired, the customer is
responsible for the payment of all labor charges and may obtain parts from ROKU authorized service
facilities or a SoundBridge service center at his or her own expense.
2. Warranty Service Process. To obtain warranty service, you must first obtain an RMA number (Return
Merchandise Authorization) from a Technical Support Representative at ROKU. A Technical Support
Representative may be reached by emailing support@rokulabs.com or calling our toll free number
for customer care (1-866-400-7658 from the US). Once an RMA number is obtained, your SoundBridge
must be shipped freight prepaid, in either its original packaging or packaging affording an equal
degree of protection, to the SoundBridge authorized distribution facility. If ROKU determines that
the returned unit is defective, ROKU will either repair the unit or will supply, at no charge and within a
reasonable period of time, a new or rebuilt SoundBridge unit in exchange for the defective unit.
Representative may be reached by emailing support@rokulabs.com or calling our toll free number
for customer care (1-866-400-7658 from the US). Once an RMA number is obtained, your SoundBridge
must be shipped freight prepaid, in either its original packaging or packaging affording an equal
degree of protection, to the SoundBridge authorized distribution facility. If ROKU determines that
the returned unit is defective, ROKU will either repair the unit or will supply, at no charge and within a
reasonable period of time, a new or rebuilt SoundBridge unit in exchange for the defective unit.
In addition, all accessories must be returned with the defective SoundBridge. A new or factory
refurbished set of accessories will be furnished with the replacement SoundBridge. Failure to return
any of the accessory items could result in a delay in receiving the replacement SoundBridge, and/or
result in an invoice for the missing accessories.
refurbished set of accessories will be furnished with the replacement SoundBridge. Failure to return
any of the accessory items could result in a delay in receiving the replacement SoundBridge, and/or
result in an invoice for the missing accessories.
Important: When emailing for an RMA number, please provide the following information:
a. model number
b. serial number
c. problem description
b. serial number
c. problem description