Lucent Technologies 4.1 User Manual

This section describes how users can answer calls ringing at their own

extensions. Additional features enable users to pick up calls ringing at other
extensions—see “Related Features” below.

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A user can join a call in progress at another extension, as long as Privacy is
not on for that extension (see Joining Calls).

A user can answer a call ringing at another specific extension or at any
extension in a group. For more information, see Call Pickup and Group
Pickup.

A user can use Direct Line Pickup—Active Line to answer calls on lines
not assigned to the user’s phone.

A user can program the Voice Interrupt on Busy Talk-Back feature on a
button with lights to respond to a voice interrupt on busy call. Also see
Voice Interrupt On Busy (#312).

You can use Call Waiting (#316) to specify standard phone extensions that
can receive a call waiting tone to indicate a second incoming call.

Calls that are answered by pressing a pool button can be held,
conference, or transferred; however, pool buttons  cannot  be used to join
calls.

If you are using an MDC 9000 or MDW 9000 phone, make sure the handset
is on before using the instructions in “How to Answer Calls Ringing at Your
Extension.”

There are several ways to access a line for answering calls:

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On either a system phone or a standard phone, lift the handset to answer
a ringing call (if more than one call is ringing at a system phone, you get
the call that has been ringing for the longest time).

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On a system phone, press a specific line, pool, or [

] button. You

can also use Direct Line Pickup to pick up a ringing or held call, or to

join an active call, by dialing [

] [

] [

] and the two-digit line number.

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On a standard phone, you can use Direct Line Pickup to pick up a
ringing or held call, or to join an active call on a specific line: at intercom
dial tone, dial [

] [

] and the two-digit line number.

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Display phones can show the type of call that is ringing at the extension.
For standard and non-display system phones, the user can identify the
type of call by the system’s ringing patterns. (See “Ringing Patterns” in
Chapter 3.) Note that there are no unique ringing patterns for coverage
calls or forwarded calls.

Answering Calls