Lucent Technologies 4.1 User Manual

This System Programming procedure assigns outside lines to Hunt Groups.
Doing so allows outside calls to ring directly into a Hunt Group instead of being
answered and transferred by the receptionist. You can assign lines to Hunt
Groups 1–7. (Hunt Group 7 is used exclusively for the voice messaging system.)

■

■

■

You must use Hunt Group Extensions (#505) to assign extensions to Hunt
Groups.

If you assign lines to Hunt Group 7 for the voice messaging system’s
Automated Attendant Service, you may want to adjust when the lines should
ring in the group. See VMS Hunt Delay (#506) and VMS Hunt Schedule
(#507) for more information.

If you are using a voice messaging system, you have two Group Call
Distribution options:

–

If you want Automated Attendant Service for some or all lines, Assign
(setting 1) those lines to Hunt Group 7.

–

If you want calls to route directly to the voice mailbox of a specific user
after four rings, choose VMS Line Cover (setting 3) for those lines and
assign a line owner in the voice messaging system. For more
information on voice messaging system options, refer to the
documentation shipped with the voice messaging system.

As an alternative to the VMS Line Cover setting, you can use Line
Coverage Extension (#208) with VMS Cover. This provides more
flexibility because it lets you specify the number of times calls ring (using

VMS Cover Rings (#117)) at the user’s extension before going to the
user’s mailbox. In addition, if the user’s extension has Do Not Disturb
on, calls on the line can go immediately to coverage.

■

■

Each outside line can be assigned to only one Hunt Group.

If a Hunt Group that has outside lines assigned receives an outside call and
all members of that Hunt Group are busy (or have Do Not Disturb on), the
caller hears ringing, which continues until the call is answered.

Here are some useful applications for Group Call Distribution:

■

Place the extensions of employees who work in a department in a Hunt
Group and assign one or more outside lines to the group. Doing so lets
outside callers ring the group directly without having to be transferred by the
receptionist. For example, a mail-order company assigns the extensions of
its sales representatives to a Hunt Group and assigns a line to the group.
The company then publishes the number as its customer service number,
so that a caller can reach a sales representative directly to place an order.

Group Call Distribution (#206)