Lucent Technologies 4.1 User Manual

By default, transferred calls return to the originating extension if they are not
answered. This System Programming procedure can be used to identify a
different return extension for the extension that transfers a call.

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You can use Transfer Return Rings (#105) to define the number of times all
system extensions should ring with transferred calls before they return to
their transfer return extensions.

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The transfer return extension for any extensions associated with PARTNER
Attendant or voice messaging system hardware should be extension 10 (or
another extension with a person who can assist the caller). AA Extensions
(#607)  is used to identify the extensions associated with the PARTNER
Attendant hardware and Hunt Group Extensions (#505) is used to identify
the extensions associated with the voice messaging system hardware.

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If an extension has VMS Cover active, unanswered calls to that extension
are routed to the voice messaging system rather than to the transfer return
extension.

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For transferred calls that are sent to a covering extension with Call
Coverage: if the covering extension does not answer within the specified
number of Call Coverage Rings (#116), the call rings the specified number
of Transfer Return Rings (#105) before it transfer returns. If the covering
extension has Do Not Disturb active, the call rings one more time after the
specified number of Call Coverage Rings (#116) before it transfer returns.

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An unanswered transferred call returns to the transfer return extension
identified for the extension transferring the call, not the extension receiving
the call.

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Do not designate an extension associated with PARTNER Attendant or voice
messaging system hardware as the transfer return extension for any user
extension.

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Transfer return calls do not receive call coverage or voice mail coverage.

Extension transferring call   

✔

Any extension

Transfer Return Extension (#306)