Lucent Technologies 4.1 User Manual

A code of up to 16 digits that is associated with
incoming or outgoing telephone calls. Entry of an
account code may be optional or forced. If
entered, an account code appears on the call
record for a call. See also Call report, Forced
Account Code Entry, and Forced Account Code List.

See Automatic System Answer.

A programmable telephone button that lets you dial
a series of digits simply by pressing that button. An
Auto Dial button can be used to store a feature
code, a phone number, or an account code so that
it can be dialed with one touch. See also
Programmable button.

A voice messaging system feature that answers
calls and routes them to the appropriate extension
based on caller responses to a recorded
announcement.  See also PARTNER Attendant and
Voice messaging system (VMS).

A system feature that causes incoming calls to be
answered by the system if the receptionist cannot
answer within a specified number of rings. The
system plays a brief message and places the call

on hold, continues ringing, or disconnects the call.

Telecommunications equipment (other than system
phones) that can be connected to the control unit.
Auxiliary equipment includes industry-standard
devices that can connect directly to the public
telephone network (such as standard phones or fax

machines) as well as devices that require the
interface provided by the control unit (such as a
loudspeaker paging system).

The bottom and rear portion of the plastic housing
that makes up a carrier. The backplane distributes

power to the system modules installed in the carrier.
See also Carrier.

A feature that provides background music through
the speaker of an idle system phone for a user’s
work area. Background Music plays the

pre-recorded material from the Music On Hold

audio source.

A voice messaging system feature that lets callers
leave a message at an unanswered extension or
transfer themselves to another extension.

A feature that lets users send their intercom and
transferred calls and calls on their owned lines to a

covering extension when they are unable to answer
calls.

A feature that lets a user put a call on a special type
of hold, so it can be picked up from any extension

in the system.

A line of information on a call report that includes

data fields such as call type, date, time,

called/caller number, and call duration.  See also
Account code and Call report.

A page of information that begins with a header and

lists incoming and outgoing calls to and from your
business on a call-by-call basis.  See also Call
record and Call reporting.

A feature that provides records of call activity.
Call reporting also is referred to as Station Message
Detail Recording or SMDR.

Glossary