Panasonic KX-FG6550 User Manual
10. Help
99
For assistance, please visit http://www.panasonic.com/consumersupport
Troubleshooting
10.3 When a function does not work, check here
10.3.1 Initial settings
10.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
If you used a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
connections.
L
If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
connect the fax machine directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting may be wrong. Change the setting
(feature #13 on page 79, or feature 051 on page 88).
(feature #13 on page 79, or feature 051 on page 88).
The unit does not work.
L
Check if the battery is installed correctly (page 18).
L
Check the connections (page 20).
L
Fully charge the battery (page 23).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 28, 29).
L
If more than one other user is using the handsets and base unit,
the handset/base unit may not ring. Those users will hear incoming
call tones (feature #73 on page 83, feature 13 on page 88 or
feature 0*2 on page 90).
the handset/base unit may not ring. Those users will hear incoming
call tones (feature #73 on page 83, feature 13 on page 88 or
feature 0*2 on page 90).
Problem
Cause & Solution
The unit displays “
CHECK
PAPER” even though
paper is inserted.
paper is inserted.
L
The paper is inserted halfway. Insert it correctly (page 17) and
press {START} to clear the message.
press {START} to clear the message.
The other party complains
they only hear a fax tone
and cannot talk.
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
for faxes.
L
L
If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 63).
same ring pattern assigned by the telephone company (page 63).
The {REDIAL/PAUSE}
button does not function
properly.
button does not function
properly.
L
If this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
not function properly.
L
Distinctive Ring is set (feature #31* and feature #31# on page
81).
81).
During programming, I
cannot enter the code or
ID number.
cannot enter the code or
ID number.
L
All or part of the number is the same as another code or ID.
Change the number:
–
Change the number:
–
–
fax activation code: feature #41 on page 82.
FG6550-PFQX2225ZA-en.book Page 99 Monday, August 8, 2005 8:16 PM