/en/manuals/1604034/Table of ContentsContents3About This Guide9Document Objectives9Audience9Document Organization10Document Conventions10Related Documentation11Obtaining Documentation, Obtaining Support, and Security Guidelines11Introducing the CSC SSM13Overview13Features and Benefits14Available Documentation15Terminology16Introducing the Content Security Tab16Configuring Content Security16Introducing the CSC SSM Console18Navigation Pane19Tab Behavior19Save Button20Default Values20Tooltips21Online Help21Links in Online Help23Licensing23Windows That Require Plus Licensing23Process Flow24Verifying Initial Setup27Verifying ASA Clock Setup27Verifying CSC SSM Activation27Verifying Scanning28Testing the Antivirus Feature29Verifying Component Status30Viewing the Status LED31Understanding SSM Management Port Traffic32Configuring SMTP and POP3 Mail Traffic33Default Mail Scanning Settings33Defining Incoming and Outgoing SMTP Mail34Enabling SMTP and POP3 Spyware and Grayware Detection35Reviewing SMTP and POP3 Notifications35Types of Notifications36Modifying Notifications36Configuring SMTP Settings37Enabling SMTP and POP3 Spam Filtering38Enabling SMTP and POP3 Content Filtering39Enabling Network Reputation Services40About RBL+ and QIL41Configuring Web (HTTP) and File Transfer (FTP) Traffic43Default Web and FTP Scanning Settings43Downloading Large Files44Deferred Scanning45Detecting Spyware and Grayware45Scanning Webmail46File Blocking46URL Blocking47Blocking from the Via Local List Tab48Blocking from the Via Pattern File (PhishTrap) Tab49URL Filtering50Filtering Settings50Filtering Rules51Managing Updates and Log Queries53Updating Components53Manual Update54Scheduled Update54Configuring Proxy Settings55Configuring System Log Message Settings55Viewing Log Data56Logging of Scanning Parameter Exceptions57Administering Trend Micro InterScan for Cisco CSC SSM59Configuring Connection Settings59Managing Administrator E-mail and Notification Settings60Backing Up Configuration Settings61Exporting a Configuration62Importing a Configuration62Configuring Failover Settings63Installing Product Upgrades64Viewing the Product License65License Expiration66Licensing Information Links67Activating the Product67Renewing a License67Monitoring Content Security69Features of the Content Security Tab69Monitoring Content Security71Monitoring Threats71Monitoring Live Security Events73Monitoring Software Updates74Monitoring Resources75Troubleshooting Trend Micro InterScan for Cisco CSC SSM77Troubleshooting Installation77What To Do If Installation Fails79Troubleshooting Activation80Troubleshooting Basic Functions80Cannot Log On80Recovering a Lost Password80Summary Status and Log Entries Out of Synch81Delays in HTTP Connections82Access to Some Websites Is Slow or Inaccessible82Performing a Packet Capture82FTP Download Does Not Work83Reimaging or Recovery of CSC Module83Troubleshooting Scanning Functions83Cannot Update the Pattern File84Spam Not Being Detected84Cannot Create a Spam Stamp Identifier84Unacceptable Number of Spam False Positives85Cannot Accept Any Spam False Positives85Unacceptable Amount of Spam85Virus Is Detected but Cannot Be Cleaned85Virus Scanning Not Working85Scanning Not Working Because of Incorrect ASA Firewall Policy Configuration86Scanning Not Working Because the CSC SSM Is in a Failed State86Downloading Large Files87Restart Scanning Service88Troubleshooting Performance89CSC SSM Console Timed Out89Status LED Flashing for Over a Minute89SSM Cannot Communicate with ASDM89Logging in Without Going Through ASDM89CSC SSM Throughput is Significantly Less Than ASA90Using Knowledge Base91Using the Security Information Center91Understanding the CSC SSM System Log Messages92SSM Application Mismatch [1-105048]94Data Channel Communication Failure [3-323006]94Traffic Dropped Because of CSC Card Failure [3-421001]94Drop ASDP Packet with Invalid Encapsulation [3-421003]95Daily Node Count [5-421006]95Data Channel Communication OK [5-505010]95New Application Detected [5-505011]95Application Stopped [5-505012]96Application Version Changes [5-505013]96Skip Non-applicable Traffic [6-421002]97Account Host Toward License Limit [6-421005]97Traffic Dropped Because of CSC Card Failure [6-421007]97Failed to Inject Packet [7-421004]98Connection capacity has been reached98Connection capacity has been restored98CSC has actively disconnected a connection99CSC SSM status message99Failover service communication failed100Failover service email could not be sent100Failover service encountered an internal error100HTTP URL blocking event101HTTP URL filtering event102License upgrade notice102Resource availability of the CSC SSM falls below the desired level102Resource availability of the CSC SSM has been restored103Scan service failed103Scan service recovered104Scheduled update report104Service module cannot create FIFO104Service module encountered a problem when communicating with the ASA chassis105Service module informational report105Service module internal communication error106Service module show module 1 details106SMTP/POP3 anti-spam event107Spyware/Grayware detection event107Syslog adaptor starting108System monitor started108Time synchronization with the ASA chassis failed108Virus detection event108Before Contacting Cisco TAC109Reimaging and Configuring the CSC SSM Using the CLI111Installation Checklist111Preparing to Reimage the Cisco CSC SSM112Reimaging the CSC SSM114Confirming the Installation117Viewing or Modifying Network Settings118Viewing Date and Time Settings119Viewing Product Information119Viewing or Modifying Service Status119Using Password Management120Changing the Current Password120Modifying the Password-reset Policy121Restoring Factory Default Settings122Troubleshooting Tools122Enabling Root Account123Showing System Information123Collecting Logs125Enabling Packet Tracing125Modifying Upload Settings126Resetting the Management Port Access Control126Pinging an IP Address127Exiting the Setup Wizard127Resetting the Configuration via the CLI127Using CSC SSM with Trend Micro Control Manager129About Control Manager129Control Manager Interface130Using the Management Console130Opening the Control Manager Console131Accessing the HTTPS Management Console131About the Product Directory132Downloading and Deploying New Components132Deploying New Components from the TMCM Product Directory133Viewing Managed Products Status Summaries133Configuring CSC SSM Products134Issuing Tasks to the CSC SSM134Querying and Viewing Managed Product Logs135Glossary137Index151Size: 2.58 MBPages: 156Language: EnglishOpen manual
