User ManualTable of ContentsFront Cover1Quick Reference Guide3Pocket Quick Reference Guide7Notice9Product Disposal Instructions10Table of Contents11Finding Your Way13Welcome14About This Guide14About Your Endpoint15Dialpad and Indicators15Liquid Crystal Display (LCD)16Default Line and Function Buttons16Basic Button Functions17Maintenance and Diagnostics18Battery Packs & Headset19Battery Packs19The Model 8524/8525/8526 Headset21About Voice Mail22Enterprise Messaging24Automatic Speech Recognition (ASR)25Model 8524/8525/8526 Endpoints vs. Traditional Two-Line Display Endpoints26Tips for Use27Endpoint Guidelines27Telephone System Guidelines28Getting Started29Introduction30Turning Your Endpoint On and Off30Setting Up Voice Mail30Initializing Your Mailbox31Recording Your Personal Greetings32Recording Your Voice Mail Directory Name33Making and Receiving Calls34Intercom Calls34Outside Calls35Emergency Calls36Call Waiting36Placing Calls On Hold37Muting The Microphone37Placing Conference Calls38Transferring Calls39To Another Extension39To Voice Mail39To an Outside Number39Using Reverse Transfer40Forwarding Calls41Manual Call Forwarding41Automatic System Forwarding42Redirect Call42Redialing a Number43Displaying Information on Your Endpoint43Date, Time, Name, and Extension Number Display43Outside Party’s Name/Number43Using the Message Feature44Leaving Messages44Receiving Messages44Accessing Your Mailbox45Disabling and Enabling ASR46Accessing Voice Mail Messages47Listening to Messages47Recovering Deleted Voice Mail Messages49Recording and Sending Voice Mail Messages50Canceling Unheard Voice Mail Messages52Using Do-Not-Disturb Mode53Using Reminder Messages55Moving On57Introduction58Setting Endpoint Preferences58Changing Volume Levels58Changing the Ring Type58Enabling Automatic Call Answer59Returning to Default Station59Setting Mailbox Preferences60Changing Your Mailbox Password60Changing the Voice Mail Message Envelope61Changing the Call Screening Transfer Method62Programming a Fax Destination63Changing the Message Search Order63Programming Remote Messaging64Speed Dialing66Station Speed Dial66System Speed Dialing69Using Record-a-call69Paging70Enabling Paging70Making Pages70Performing a “Hookflash” During a Call71Programming Your Feature Buttons71Using Account Codes72Screening Calls72Using Directories73Telephone Directory73Voice Mail Directory76Programming Remote Feature Access78Remote Access Password78Remote Feature Access79Requesting Agent Help80Working in Hunt Groups81Hunt Group Calls Enabled/Disabled81ACD Hunt Groups81Using E-Mail Reader85Introduction86E-Mail Reader Features87Using Your Advanced Mailbox88Setting Up Your E-Mail Password89Accessing E-Mail Messages91Using Main Menu E-Mail Reader Count93Accessing Fax Messages94Recovering Deleted Messages95Changing Message Envelopes96Voice Mail Flowchart (Advanced Mailbox)97Learning More99Introduction100What the Administrators Can Do for You100Frequently Asked Questions (FAQ)101Default Feature Codes104Index109A–E109F–O110P–U111V–Z112Standard Mailbox Flowchart113Back Cover114Size: 2.13 MBPages: 114Language: EnglishOpen manual
User ManualTable of ContentsFront Cover1Quick Reference Guide3Pocket Quick Reference Guide7Notice9Product Disposal Instructions10Table of Contents11Finding Your Way13Welcome14About This Guide14About Your Endpoint15Dialpad and Indicators15Liquid Crystal Display (LCD)16Default Line and Function Buttons16Basic Button Functions17Maintenance and Diagnostics18Battery Packs & Headset19Battery Packs19The Model 8524/8525/8526 Headset21About Voice Mail22Enterprise Messaging24Automatic Speech Recognition (ASR)25Model 8524/8525/8526 Endpoints vs. Traditional Two-Line Display Endpoints26Tips for Use27Endpoint Guidelines27Telephone System Guidelines28Getting Started29Introduction30Turning Your Endpoint On and Off30Setting Up Voice Mail30Initializing Your Mailbox31Recording Your Personal Greetings32Recording Your Voice Mail Directory Name33Making and Receiving Calls34Intercom Calls34Outside Calls35Emergency Calls36Call Waiting36Placing Calls On Hold37Muting The Microphone37Placing Conference Calls38Transferring Calls39To Another Extension39To Voice Mail39To an Outside Number39Using Reverse Transfer40Forwarding Calls41Manual Call Forwarding41Automatic System Forwarding42Redirect Call42Redialing a Number43Displaying Information on Your Endpoint43Date, Time, Name, and Extension Number Display43Outside Party’s Name/Number43Using the Message Feature44Leaving Messages44Receiving Messages44Accessing Your Mailbox45Disabling and Enabling ASR46Accessing Voice Mail Messages47Listening to Messages47Recovering Deleted Voice Mail Messages49Recording and Sending Voice Mail Messages50Canceling Unheard Voice Mail Messages52Using Do-Not-Disturb Mode53Using Reminder Messages55Moving On57Introduction58Setting Endpoint Preferences58Changing Volume Levels58Changing the Ring Type58Enabling Automatic Call Answer59Returning to Default Station59Setting Mailbox Preferences60Changing Your Mailbox Password60Changing the Voice Mail Message Envelope61Changing the Call Screening Transfer Method62Programming a Fax Destination63Changing the Message Search Order63Programming Remote Messaging64Speed Dialing66Station Speed Dial66System Speed Dialing69Using Record-a-call69Paging70Enabling Paging70Making Pages70Performing a “Hookflash” During a Call71Programming Your Feature Buttons71Using Account Codes72Screening Calls72Using Directories73Telephone Directory73Voice Mail Directory76Programming Remote Feature Access78Remote Access Password78Remote Feature Access79Requesting Agent Help80Working in Hunt Groups81Hunt Group Calls Enabled/Disabled81ACD Hunt Groups81Using E-Mail Reader85Introduction86E-Mail Reader Features87Using Your Advanced Mailbox88Setting Up Your E-Mail Password89Accessing E-Mail Messages91Using Main Menu E-Mail Reader Count93Accessing Fax Messages94Recovering Deleted Messages95Changing Message Envelopes96Voice Mail Flowchart (Advanced Mailbox)97Learning More99Introduction100What the Administrators Can Do for You100Frequently Asked Questions (FAQ)101Default Feature Codes104Index109A–E109F–O110P–U111V–Z112Standard Mailbox Flowchart113Back Cover114Size: 2.13 MBPages: 114Language: EnglishOpen manual