Owner's ManualTable of ContentsSECTION 1 – ADIX-VS GENERAL DESCRIPTION1FCC Registration and Requirements3Service Order Code6ADIX-VS System Components Overview8Components8ADIX-VS Hardware Capacities10Key Telephone Lamp Indications11Station Port Requirements11Time Parameters11System Numbering Plan11ADIX-VS Digital Telephones12IX-12KTS-3 Digital Key Telephone12IX-12KTS-3 Digital Key Display Telephone13IX-12KTS-2 Digital Multiline Telephones (Discontinued)13IX-12KTD-2 Digital Multiline Telephones14IX-MKT Digital Key Telephone15DCKT970 Digital Wireless Key Telephone16Digital Doorphones17Single Line Telephones17ADIX-VS Digital Telephone Key Functions18Optional Station Equipment20IX-COMLINK-220IX-KTLCD-3 Display Unit (IX-12KTD / S-3 only)20IX-12ELK-3 (IX-12KTD / S-3 only)20IX-LRAU (IX-12KTD / S-3 only)20IX-12ELK Key Telephone Expansion Module21IX-SNHD Station Noise Canceling Handset21IX-SHHD Station Amplified Handset21IX-BPCU (IX-12KTD / S-3 only)21IX-AUTD Auto-Dialer Unit21IX-BPAD Busy Bypass/Auto-Dialer Unit21IX-STPD Station Pedestal22IX-VTPD IX-MKT / Versa-Phone Pedestal22IX-ADPD Autodial Pedestal22IX-SREP Star Repeater22Component Description23VS-PWSU Power Supply Description23VS-MAIN Motherboard Interface Card23VS-CPUMEM Common Control Card23System Port Interface Cards25VS-4PSUB Digital Station Interface Card25VS-VML Omega-Voice VMI Card25VS-2CITK Caller ID Trunk Interface Card25VS-ICOTB ISDN BRI Line Interface Card26VS-MISC Miscellaneous Function Card26IX-IPSEGWAY Serial to Ethernet Gateway27SECTION 2 - ADIX-VS SYSTEM FEATURES29ADIX-VS System Features31All Ring Hunt Group31Alphanumeric Speed Dial By Name31ANI Alphanumeric ID31Automatic Number Identification (ANI) Trunks31Automatic Relay Control31Background Music32Caller ID Alphanumeric ID32Caller ID / ANI / DNIS Number Storage32Call Forwarding33Caller ID Trunks33Conversation Recording33Delayed Ringing34DNIS Alphanumeric ID34Dialed Number Identification Service (DNIS) Trunks34Direct Inward Line34Direct Inward Line - Hunt Group35Emergency 911 Service Using Area Routing35E-Response Help Call Feature35External Paging35Flexible Ringing35Flexible Station Numbering36Group Monitoring36Hunt Group Delayed Ringing36Internal Paging36ISDN Calling/Called Party Number Coding37ISDN Lines37ISDN BRI Caller Name ID37IX-MKT Key Assignment37Loud Bell Interface37Master Hunt Group38Monitor Improvements38Music On Hold38Optimized Routing39Paging39Personal Ringing Tones39Power Failure Memory Backup40Power Failure Backup System40Quick Forward using the Hold/Quick Forward Key40Remote Programming/Diagnostics40Station Coaching40SMDR41Station Coaching41System Clock41System Speed Dial41Text Messaging42Toll Restriction42Tone / Pulse Dialing42Trunk Interfaces42Uniform Call Distribution (UCD)43Voice Mail/Automated Attendant Integration43SECTION 3 - DIGITAL TELEPHONE USER’S GUIDE45Digital Telephones – Basic Feature Operation47Making an Outgoing Call47Receiving an Incoming Call47Making an Intercom Call48Receiving an Intercom Call48Making an E-Response Help Call48Transferring a Call to Another Extension49Putting a Call On Hold50Picking Up a Call On Hold50Putting a Call On Call Park50Handling a Second Call51Digital Doorphone Operation52Digital Telephones - Advanced Features53Caller ID, ANI, DNIS Information Storage53Absence Message Display54Account Code55Alphanumeric Display55Alphanumeric Speed Dial by Name56Alternate Tone/Pulse Dialing57Autodial Unit57Automatic Outside Line Answer / Hold57Automatic Repeat Dialing58Background Music59Barge-In59Built-In Speakerphone60Busy Bypass/Autodial Unit60Busy Bypass Tone Calling61Busy Bypass Voice Calling61Busy Intercom Callback62Busy Number Callback63Busy Outside Line Queuing64Busy Overriding65Call Coverage66Call Forwarding67Call Monitoring68Call Park/Swap69Call Pick-Up69Direct Call Pick-Up70Internal Group Call Pick-Up70External Group Call Pick-Up70Caller ID Display Change71Camp-On71Clear Call72Conference72Consultation Hold73Conversation Recording74Delayed Ringing75Direct Outside Line Appearance75Direct Station Selection/Busy Lamp Field75Distinctive Ringing - Outside Line Calls75Distinctive Ringing - ICM/Outside Line75Do Not Disturb (DND)76Exclusive Hold76Executive Override76Extension Number Display77Feature Button Display77Flash77Floating Outside Line Group Access78Forced/Verified Account Code78Full/Half Duplex Speakerphone Mode Switching79Group Monitoring79Group Park79Hands-Free Answerback On Intercom80Headset Button80Headset Control Key80Headset Connection82Hot Line82Howler Tone83Last Number Redial83Master Hunt Groups83Memo Dial84Message Waiting85Microphone Cut-Off86Monitor Improvements87Off-Hook Outgoing Call87Off-Hook Outside Line Answering87Off-Hook Outside Line Queuing88On-Hook Dialing88Outside Line Call Restriction88Outside Line Pick-Up Restriction88Paging88Personal Ringing Tone90Preset Dial/Backspace Dialing90Prime Line Access91Privacy/Privacy Release91Private Line91Protected Station92Quick Mode Operation92Remote Relay Control92Ring Muting92Save Number Redial93Shift Call93Speed Dial94Station Coaching98Station External Ringer Connection98Station Restriction Password99Text Messaging100Time Reminder103Tone/Voice Calling104Transfer Off Premise104Transfer to Guest Mailbox104Unanswered Incoming Outside Line Warning Tone105Universal Night Answer105Voice Mail Message105Voice Mail Monitor (Answering Machine Emulation)105Whisper Page107Whisper Page During Consultation Hold108SECTION 4 - ATTENDANT POSITION FEATURES111Attendant Position - Basic Features113Receiving an Incoming Call113Transferring a Call to Another Extension113Transferring a Second Call to an Extension113Receiving an Intercom Call114Putting a Call on Hold114Picking Up a Call on Hold114Putting a Call on Call Park114Answering a Call that Returns to the Attendant Position115Making an Outgoing Call115Making an Intercom Call115Making an E-Response Help Call115Making a Page Announcement116Attendant Position - Advanced Features117911 Call Indication117Caller ID, ANI, DNIS Storage - Delete All117Alarm Clear117Attendant Automatic Hold117Attendant Override118Automatic Answer Mode118Clock Set/Adjustment119Direct Station Selection119Incoming Call Termination120Flexible Call Forward (Internal/ External)120Night Mode122Operator Priority122Overflow Transfer123System Speed Dial Registration123System Text Message Registration123SECTION 5 - SINGLE-LINE TELEPHONE USER’S GUIDE125Single-Line Telephone - Basic Features127Making an Outgoing Call127Receiving an Incoming Call127Making an Intercom Call127Receiving an Intercom Call127Making an E-Response Help Call128Transferring a Call to Another Extension128Putting a Call on Hold129Picking Up a Call on Hold129Putting a Call on Call Park130Handling a Second Call131Single-Line Telephones - Advanced Features132Account Code132Busy Intercom Callback132Busy Number Callback133Busy Outside Line Queuing134Call Forwarding135Call Park/Swap137Call Pick-Up138Camp-On139Clear Call139Conference140Consultation Hold141Do Not Disturb141Flash142Floating Outside Line Group Access142Flexible Call Forward142Forced/Verified Account Code143Group Park144Hot Line144Howler Tone144Last Number Redial144Master Hunt Groups145Message Waiting145Off-Hook Outgoing Call146Off-Hook Outside Line Queuing146Paging146Pre-Ringing147Private Line147Protected Extension147Shift Call148Single Line Message Waiting Stutter Dial Tone148Speed Dial148Station Restriction Password150Tone/Voice Calling150Unanswered Incoming Outside Line Warning Tone150Universal Night Answer150SECTION 6 – OMEGA-VOICE VMI USER’S GUIDE151Omega-Voice VMI Basic Features153Mailbox Access153Transfer to Voice Mail154Forward to Voice Mail154Mailbox Tutorial154Main User Menu155Message Folder Menu155Make a Message for Another User155User Options Menu - Mailbox Setup156Mailbox Name156Mailbox Greeting Management157Mailbox Pass Code157Distribution List Menu157Blocking and Forwarding Menu159Time/Date Feature161Message Replay Order161Size: 2.34 MBPages: 172Language: EnglishOpen manual
User GuideTable of ContentsSECTION 1 – ADIX-VS GENERAL DESCRIPTION1FCC Registration and Requirements3ADIX-VS System Components Overview8Components8ADIX-VS Hardware Capacities10Key Telephone Lamp Indications11Station Port Requirements11Time Parameters11System Numbering Plan11ADIX-VS Digital Telephones12IX-12KTS-3 Digital Key Telephone12IX-12KTS-3 Digital Key Display Telephone13IX-12KTS-2 Digital Multiline Telephones (Discontinued)13IX-12KTD-2 Digital Multiline Telephones14IX-MKT Digital Key Telephone15DCKT970 Digital Wireless Key Telephone16Digital Doorphones17Single Line Telephones17ADIX-VS Digital Telephone Key Functions18Optional Station Equipment20IX-COMLINK-220IX-KTLCD-3 Display Unit (IX-12KTD / S-3 only)20IX-12ELK-3 (IX-12KTD / S-3 only)20IX-LRAU (IX-12KTD / S-3 only)20IX-12ELK Key Telephone Expansion Module21IX-SNHD Station Noise Canceling Handset21IX-SHHD Station Amplified Handset21IX-BPCU (IX-12KTD / S-3 only)21IX-AUTD Auto-Dialer Unit21IX-BPAD Busy Bypass/Auto-Dialer Unit21IX-STPD Station Pedestal22IX-VTPD IX-MKT / Versa-Phone Pedestal22IX-ADPD Autodial Pedestal22IX-SREP Star Repeater22Component Description23VS-PWSU Power Supply Description23VS-MAIN Motherboard Interface Card23VS-CPUMEM Common Control Card23System Port Interface Cards25VS-4PSUB Digital Station Interface Card25VS-VML Omega-Voice VMI Card25VS-2CITK Caller ID Trunk Interface Card25VS-ICOTB ISDN BRI Line Interface Card26VS-MISC Miscellaneous Function Card26IX-IPSEGWAY Serial to Ethernet Gateway27SECTION 2 - ADIX-VS SYSTEM FEATURES29ADIX-VS System Features31All Ring Hunt Group31Alphanumeric Speed Dial By Name31ANI Alphanumeric ID31Automatic Number Identification (ANI) Trunks31Automatic Relay Control31Background Music32Caller ID Alphanumeric ID32Caller ID / ANI / DNIS Number Storage32Call Forwarding33Caller ID Trunks33Conversation Recording33Delayed Ringing34DNIS Alphanumeric ID34Dialed Number Identification Service (DNIS) Trunks34Direct Inward Line34Direct Inward Line - Hunt Group35Emergency 911 Service Using Area Routing35E-Response Help Call Feature35External Paging35Flexible Ringing35Flexible Station Numbering36Group Monitoring36Hunt Group Delayed Ringing36Internal Paging36ISDN Calling/Called Party Number Coding37ISDN Lines37ISDN BRI Caller Name ID37IX-MKT Key Assignment37Loud Bell Interface37Master Hunt Group38Monitor Improvements38Music On Hold38Optimized Routing39Paging39Personal Ringing Tones39Power Failure Memory Backup40Power Failure Backup System40Quick Forward using the Hold/Quick Forward Key40Remote Programming/Diagnostics40Station Coaching40SMDR41Station Coaching41System Clock41System Speed Dial41Text Messaging42Toll Restriction42Tone / Pulse Dialing42Trunk Interfaces42Uniform Call Distribution (UCD)43Voice Mail/Automated Attendant Integration43SECTION 3 - DIGITAL TELEPHONE USER’S GUIDE45Digital Telephones – Basic Feature Operation47Making an Outgoing Call47Receiving an Incoming Call47Making an Intercom Call48Receiving an Intercom Call48Making an E-Response Help Call48Transferring a Call to Another Extension49Putting a Call On Hold50Picking Up a Call On Hold50Putting a Call On Call Park50Handling a Second Call51Digital Doorphone Operation52Digital Telephones - Advanced Features53Caller ID, ANI, DNIS Information Storage53Absence Message Display54Account Code55Alphanumeric Display55Alphanumeric Speed Dial by Name56Alternate Tone/Pulse Dialing57Autodial Unit57Automatic Outside Line Answer / Hold57Automatic Repeat Dialing58Background Music59Barge-In59Built-In Speakerphone60Busy Bypass/Autodial Unit60Busy Bypass Tone Calling61Busy Bypass Voice Calling61Busy Intercom Callback62Busy Number Callback63Busy Outside Line Queuing64Busy Overriding65Call Coverage66Call Forwarding67Call Monitoring68Call Park/Swap69Call Pick-Up69Direct Call Pick-Up70Internal Group Call Pick-Up70External Group Call Pick-Up70Caller ID Display Change71Camp-On71Clear Call72Conference72Consultation Hold73Conversation Recording74Delayed Ringing75Direct Outside Line Appearance75Direct Station Selection/Busy Lamp Field75Distinctive Ringing - Outside Line Calls75Distinctive Ringing - ICM/Outside Line75Do Not Disturb (DND)76Exclusive Hold76Executive Override76Extension Number Display77Feature Button Display77Flash77Floating Outside Line Group Access78Forced/Verified Account Code78Full/Half Duplex Speakerphone Mode Switching79Group Monitoring79Group Park79Hands-Free Answerback On Intercom80Headset Button80Headset Control Key80Headset Connection82Hot Line82Howler Tone83Last Number Redial83Master Hunt Groups83Memo Dial84Message Waiting85Microphone Cut-Off86Monitor Improvements87Off-Hook Outgoing Call87Off-Hook Outside Line Answering87Off-Hook Outside Line Queuing88On-Hook Dialing88Outside Line Call Restriction88Outside Line Pick-Up Restriction88Paging88Personal Ringing Tone90Preset Dial/Backspace Dialing90Prime Line Access91Privacy/Privacy Release91Private Line91Protected Station92Quick Mode Operation92Remote Relay Control92Ring Muting92Save Number Redial93Shift Call93Speed Dial94Station Coaching98Station External Ringer Connection98Station Restriction Password99Text Messaging100Time Reminder103Tone/Voice Calling104Transfer Off Premise104Transfer to Guest Mailbox104Unanswered Incoming Outside Line Warning Tone105Universal Night Answer105Voice Mail Message105Voice Mail Monitor (Answering Machine Emulation)105Whisper Page107Whisper Page During Consultation Hold108SECTION 4 - ATTENDANT POSITION FEATURES111Attendant Position - Basic Features113Receiving an Incoming Call113Transferring a Call to Another Extension113Transferring a Second Call to an Extension113Receiving an Intercom Call114Putting a Call on Hold114Picking Up a Call on Hold114Putting a Call on Call Park114Answering a Call that Returns to the Attendant Position115Making an Outgoing Call115Making an Intercom Call115Making an E-Response Help Call115Making a Page Announcement116Attendant Position - Advanced Features117911 Call Indication117Caller ID, ANI, DNIS Storage - Delete All117Alarm Clear117Attendant Automatic Hold117Attendant Override118Automatic Answer Mode118Clock Set/Adjustment119Direct Station Selection119Incoming Call Termination120Flexible Call Forward (Internal/ External)120Night Mode122Operator Priority122Overflow Transfer123System Speed Dial Registration123System Text Message Registration123SECTION 5 - SINGLE-LINE TELEPHONE USER’S GUIDE125Single-Line Telephone - Basic Features127Making an Outgoing Call127Receiving an Incoming Call127Making an Intercom Call127Receiving an Intercom Call127Making an E-Response Help Call128Transferring a Call to Another Extension128Putting a Call on Hold129Picking Up a Call on Hold129Putting a Call on Call Park130Handling a Second Call131Single-Line Telephones - Advanced Features132Account Code132Busy Intercom Callback132Busy Number Callback133Busy Outside Line Queuing134Call Forwarding135Call Park/Swap137Call Pick-Up138Camp-On139Clear Call139Conference140Consultation Hold141Do Not Disturb141Flash142Floating Outside Line Group Access142Flexible Call Forward142Forced/Verified Account Code143Group Park144Hot Line144Howler Tone144Last Number Redial144Master Hunt Groups145Message Waiting145Off-Hook Outgoing Call146Off-Hook Outside Line Queuing146Paging146Pre-Ringing147Private Line147Protected Extension147Shift Call148Single Line Message Waiting Stutter Dial Tone148Speed Dial148Station Restriction Password150Tone/Voice Calling150Unanswered Incoming Outside Line Warning Tone150Universal Night Answer150SECTION 6 – OMEGA-VOICE VMI USER’S GUIDE151Omega-Voice VMI Basic Features153Mailbox Access153Transfer to Voice Mail154Forward to Voice Mail154Mailbox Tutorial154Main User Menu155Message Folder Menu155Make a Message for Another User155User Options Menu - Mailbox Setup156Mailbox Name156Mailbox Greeting Management157Mailbox Pass Code157Distribution List Menu157Blocking and Forwarding Menu159Time/Date Feature161Message Replay Order161Service Order Code6Size: 2.27 MBPages: 172Language: EnglishOpen manual