Lucent Technologies 6 User Manuals

User Manual (English)User Manual (English)

User Manual

Table of Contents

Table Of Contents
3
Installation Overview
5
Upgrading from a Previous Release
6
- Upgrading a Single-User System
  6
Pre-Installation Requirements
9
- CRCS/OpCenter and OpCenterSP Checklist
  9
- Fax Option
  10
Configuring the PC
11
Connecting the PC to the MCU
13
CRCS/OpCenter Software Installation
19
Testing CRCS
23
- Logging In to CRCS
  23
- Setting the Time Zone
  24
- Adding the MCU
  25
- Establishing the Communications Link
  26
- Uploading MCU Options
  28
- Running the MCU Extension Utility Program
  28
- Adding an Endpoint
  28
- Adding a Conference Template
  30
- Adding a Company
  31
- Adding a Person
  31
- Adding a Site
  32
- Editing Defaults
  34
- Adding a Test Conference
  34
- Testing OpCenter
  35
- Faxmodem Installation
  36
OpCenterSP Installation
42
Testing OpCenterSP
46
Appendix A: Modem Pooling
48
- Administering Modem Pool Groups
  48
- 3800 Series Modem Installation
  51
  - 3810
    51
  - 3820
    57
  - 3830
    57
- 7400A Data Module Installation
  58

Size:

758 KB
Pages:

58
Language:

English

User Manual

Table of Contents

Table of Contents
4
IMPORTANT SAFETY INSTRUCTIONS
15
New Features and Enhancements
17
- Release 6.0 Enhancements
  17
Prior Releases: Features and Enhancements
23
- Release 3.1 Enhancements
  23
- Release 4.0 Enhancements
  26
- Release 4.1 Enhancements
  29
- Release 4.2 Enhancements
  31
- Release 5.0 Enhancements
  33
About This Book
39
- Intended Audience
  39
- How to Use This Book
  39
- Terms and Conventions Used
  40
  - Typographical Conventions
    41
  - Product Safety Labels
    41
- Security
  41
- Related Documents
  42
- How to Comment on This Book
  43
1. Read This First
45
- Overview
  45
  - Using This Guide
    46
  - Related Guides
    47
- Your Role as System Manager
  48
  - System Manager Responsibilities
    48
- The System Planning Forms
  49
- Upgrading the System
  50
- Environmental Requirements
  50
2. About the System
53
- Background
  54
  - Telephone Equipment
    56
  - Switching Equipment
    58
    - The Evolution of Switches
      58
    - Switching Methods
      60
- System Overview
  61
- Incoming Trunks
  64
- Modes of Operation
  68
- Components
  70
  - Line/Trunk and Extension Modules
    73
- Features
  74
- Applications
  74
- Programming the System
  77
- System Capacities
  77
- Auxiliary Components
  78
- Data Communications Capabilities
  81
3. System Components
83
- Control Unit
  83
  - Carriers
    83
  - Processor Module
    84
    - PCMCIA Memory Card
      85
  - Power Supply Module
    86
  - Line/Trunk and Extension Modules
    87
    - Modules Supporting Extensions
      87
    - Modules Supporting Lines/Trunks
      89
      - Power-Failure Transfer Telephones
        89
      - 100D Module
        89
      - 800 NI-BRI Module
        92
    - Summary
      92
- Telephones
  96
  - MLX Telephones
    96
    - MLX-28D
      98
    - MLX-20L
      98
    - MLX-16DP
      100
    - MLX-10D
      101
    - MLX-10DP
      101
    - MLX-10
      102
    - MLX-5D
      102
    - MLX-5
      103
  - Direct Station Selector
    104
  - Analog Multiline Telephones
    106
  - Single-Line Telephones
    107
  - Line Buttons on Multiline Telephones
    107
- Operator Consoles
  112
  - Queued Call Consoles
    112
    - QCC Buttons
      113
  - Direct-Line Consoles
    114
- Adapters
  116
  - System Adapters
    116
  - Telephone Adapters
    116
    - Multi-Function Module
      116
    - General Purpose Adapter
      117
- Adjuncts
  118
  - System Adjuncts
    118
    - Station Message Detail Recording Printer
      118
    - System Programming and Maintenance PC
      119
    - Loudspeaker Paging Systems
      119
    - Dial Dictation
      120
    - Fax Machines
      120
    - Delay Announcements
      120
    - Door Phone
      120
  - Telephone Adjuncts
    121
    - Modems
      121
    - Headsets
      121
    - Specialty Handsets
      122
    - Message-Waiting Indicator
      122
    - Additional Telephone Adjuncts
      122
  - Data Communications Adjuncts
    122
    - Videoconferencing Systems
      124
      - Passive Bus
        124
    - Ascend Pipeline 25-Px Access Device
      125
  - Summary
    125
- Power-Related Hardware
  128
  - Power Accessories
    129
    - System Auxiliary Power
      129
    - Battery Backup Power
      129
    - Telephone Power Units
      129
  - Protection Accessories
    130
  - System Alarms
    131
    - Trouble Alarm
      131
    - Power-Failure Alarm
      131
    - Power-Failure DID Busy-Out
      131
  - Power-Failure Transfer Telephone
    131
4. Features and Applications
133
- Features
  133
  - Feature Finders
    134
    - Basic Calling and Answering
      136
    - Covering Calls and Having Calls Covered
      144
    - Calling Privileges and Restrictions
      147
    - Customizing Phones
      150
    - Messaging
      152
    - Timekeeping
      155
    - System Manager’s Functions and Features
      155
    - Special Operator and Supervisor Features
      162
  - Feature Descriptions
    166
    - Covering Calls
      166
      - Sharing Lines
        167
      - Forward and Follow Me
        167
      - Centrex Transfer via Remote Call Forwarding
        168
      - Pickup
        169
      - Coverage
        169
      - Direct Voice Mail
        172
      - Summary
        173
    - Calling Restrictions
      176
    - Authorization Codes
      182
    - Security
      183
    - Dialing Features
      184
    - Group Features
      185
      - Calling Groups
        185
      - Night Service Groups
        187
      - Other Groups
        188
    - Data Communications
      188
    - Remote Access
      190
    - Account Codes
      190
    - Automatic Route Selection (ARS)
      191
    - System Management Features
      192
- Applications
  192
  - Summary of Applications
    193
  - Voice Messaging Systems
    196
5. Putting the System to Work
203
- Scenario 1: A Small Office
  204
  - Staff Needs
    204
  - System Description
    207
- Scenario 2: A Professional Office
  209
  - Staff Needs
    210
    - Executive Staff
      211
    - Secretarial Staff
      212
    - Administrative/Support Staff
      213
    - Other Needs
      214
  - System Description
    214
    - Equipment
      216
    - Call Coverage and Call-Handling
      218
    - Calling Restrictions
      223
- Optimizing Your System
  224
  - Desktop Videoconferencing
    224
  - Group Videoconferencing
    225
  - CTI (Computer Telephony Integration) Link
    225
    - System Requirements
      227
  - Intuity CONVERSANT
    228
  - PassageWay Direct Connection Solution
    228
  - Caller ID
    229
6. Managing the System
231
- Using the Task Descriptions
  232
- Using the Programming Procedures
  233
  - Using Detailed Procedures
    233
  - Using Summary Programming Procedures
    234
- Introduction to System Programming
  235
  - Types of Programming
    235
  - Programming Screens
    236
    - Information Screens
      236
    - Menu Selection Screens
      237
    - Data Entry Screens
      237
    - System Programming Menu
      238
    - Saving Entries and Moving among Screens
      239
  - Idle States
    241
    - Forced Idle Reminder Tones
      243
- Programming from the Console
  243
  - System Programming Console
    243
    - Console Buttons
      244
    - Console Overlay
      246
    - Console and DSS Lights
      246
      - Console Lights
        246
      - DSS Lights
        247
  - Access to System Programming
    247
  - Exiting System Programming
    248
- Programming from a PC with SPM
  248
  - Types of PC Connections
    250
  - Access to System Programming
    250
    - With a Direct Local Connection
      250
    - With a Local or Remote Modem Connection
      252
      - Modem Connections
        252
- Centralized Telephone Programming
  254
  - Starting Centralized Telephone Programming
    255
  - Guidelines for Programming Extensions
    256
  - Copying Feature and SA/ICOM Buttons
    259
  - Copying Line/Trunk Button Assignments
    263
- Using Reports
  264
  - Printing SMDR Reports
    266
  - Printing System Programming Reports
    267
- Setting System Date and/or Time
  268
  - Planning Guidelines
    268
  - Task List: Setting System Date and/or Time
    269
  - Programming Instructions
    269
- Backing Up the System
  269
  - Planning Guidelines
    269
  - Task List: Backing Up the System
    270
  - Programming Instructions
    270
- Adding an Extension
  270
  - Planning Guidelines
    271
  - Task List: Adding an Extension
    271
  - Programming Instructions
    273
- Moving an Extension
  273
  - Planning Guidelines
    273
  - Task List: Moving an Extension
    274
  - Programming Instructions
    274
- Removing an Extension
  274
  - Planning Guidelines
    274
  - Task List: Removing an Extension
    275
  - Programming Instructions
    276
- Assigning a HotLine Extension
  276
  - Planning Guidelines
    276
  - Task List: Assigning a HotLine Extension
    277
  - Programming Instructions
    278
- Changing Calling Restrictions
  278
  - Planning Guidelines
    278
  - Task List: Changing Calling Restrictions
    279
  - Programming Instructions
    279
- Changing Trunk-to-Trunk TransferStatus
  279
  - Planning Guidelines
    280
  - Task List: Changing Trunk-to-Trunk Transfer Status
    280
  - Programming Instructions
    281
- Changing Coverage Delay Options
  281
  - Planning Guidelines
    285
  - Task List: Changing Coverage Ring Delays
    285
  - Programming Instructions
    286
- Adding/Removing a Line
  287
  - Planning Guidelines
    287
  - Task List: Adding/Removing a Line
    287
  - Programming Instructions
    287
- Adding a DLC Operator Position
  288
  - Planning Guidelines
    288
  - Task List: Adding a DLC Operator Position
    289
  - Programming Instructions
    291
- Adding a QCC Operator Position
  291
  - Planning Guidelines
    291
  - Task List: Adding a QCC Operator Position
    293
  - Programming Instructions
    294
- Adding Operator Features
  294
  - Planning Guidelines
    294
  - Task List: Adding Operator Features
    295
  - Programming Instructions
    295
- Connecting Auxiliary Equipment
  296
  - Planning Guidelines
    296
  - Task List: Connecting Auxiliary Equipment
    298
  - Programming Instructions
    299
- Changing Calling Group Assignments
  299
  - Planning Guidelines
    299
  - Task List: Changing Calling Group Assignments
    300
  - Programming Instructions
    301
- Revising Allowed Lists
  301
  - Planning Guidelines
    301
  - Task List: Revising Allowed Lists
    302
  - Programming Instructions
    303
- Assigning Allowed Lists to Extensions
  303
  - Planning Guidelines
    303
  - Task List: Assigning Allowed Lists to Telephones
    303
  - Programming Instructions
    304
- Revising Disallowed Lists
  304
  - Planning Guidelines
    304
  - Task List: Changing Disallowed Lists
    306
  - Programming Instructions
    306
- Assigning Disallowed ListstoExtensions
  306
  - Planning Guidelines
    306
  - Task List: Assigning Disallowed Lists to Extensions
    307
  - Programming Instructions
    307
- Changing Group CoverageAssignments
  307
  - Planning Guidelines
    308
  - Task List: Changing Group Coverage Assignments
    309
  - Programming Instructions
    309
- Revising Night Service withGroupAssignment
  309
  - Planning Guidelines
    309
  - Task List: Revising Night Service with Group Assignment
    310
  - Programming Instructions
    311
- Revising Night Service with CoverageControl
  311
  - Planning Guidelines
    312
  - Task List: Revising Night Service with Coverage Control
    312
  - Programming Instructions
    313
- Changing Extension Directory Labels
  313
  - Planning Guidelines
    313
  - Task List: Changing Extension Directory Labels
    314
  - Programming Instructions
    314
- Changing Trunk Labels
  314
  - Planning Guidelines
    315
  - Task List: Changing Trunk Labels
    315
  - Programming Instructions
    315
- Changing Posted Message Labels
  315
  - Planning Guidelines
    316
  - Task List: Changing Posted Message Labels
    316
  - Programming Instructions
    316
- Changing Calling Group Labels
  317
  - Planning Guidelines
    317
  - Task List: Changing Calling Group Labels
    317
  - Programming Instructions
    318
- Changing System Directory Labels
  318
  - Planning Guidelines
    318
  - Task List: Changing System Directory Labels
    318
  - Programming Instructions
    319
- Adding a CTI Link
  319
  - Planning Guidelines
    319
  - Busying-Out and Restoring the MLX Module
    321
  - Task List: Adding a CTI Link
    322
  - Programming Instructions
    323
- Removing a CTI Link
  323
  - Task List: Removing a CTI Link
    323
  - Programming Instructions
    324
7. Learning More
325
- Guides
  325
  - Ordering and Availability
    326
  - System Reference Guides
    326
    - Common Elements
      328
    - Feature Reference
      329
      - Contents and Organization
        330
      - Entries
        330
      - Appendixes
        331
      - Special Tools
        332
      - Using This Guide
        332
    - System Programming
      332
      - Contents and Organization
        333
      - Appendixes
        333
      - Special Tools
        334
      - Using This Guide
        334
  - User and Operator Guides
    335
    - Common Elements
      335
    - Calling Supervisor’s Guide and Data/VideoReferenc...
      337
- System Guides Information Finder
  337
8. Troubleshooting the System
347
- All Phones Are Dead (NoDialToneorLights)
  348
- Some Phones Are Dead (NoDialToneor Lights)
  349
- Difficulty Making Outside Calls
  351
- Phone Does Not Ring
  354
- DLC Console Not RingingforIncomingCalls
  357
- QCC Console NotRinging forIncoming Calls
  358
- Single-Line Phones Ring Back after Completed Call
  359
- Cannot Transfer Call after AnsweronanOutsideLi...
  360
- Night Service Not Working
  361
- Calls Not Going to Voice Mail
  363
- Callers Getting Incorrect Response from VoiceMail...
  365
- Calls Not Going to Coverage
  366
- Trouble Hearing Called Party
  367
- Programmed Button Fails
  367
- Reminder Messages ReceivedwiththeWrong Time
  368
- Recall/Switchhook Does Not Work
  369
- Calling Group Members NotReceivingCalls
  370
- Calls Not ReceivingScreen Pop
  371
- Calling Group Overflow Calls Not ReceivingScreen ...
  373
- Secondary Announcements Not Playing as Programmed
  373
- Other or Unresolved Problems
  376
A. Customer Support Information
377
- Support Telephone Number
  377
- Federal Communications Commission (FCC) Electromag...
  377
- Canadian Department of Communications (DOC) Interf...
  378
- FCC Notification and RepairInformation
  378
- Installationand OperationalProcedures
  379
- DOC Notification and RepairInformation
  381
- Renseignements sur la notification du ministère de...
  382
- Security of Your System: PreventingToll Fraud
  385
- Toll Fraud Prevention
  386
- Other Security Hints
  392
  - Educating Users
    392
  - Educating Operators
    393
  - Detecting Toll Fraud
    393
  - Establishing a Policy
    394
  - Choosing Passwords
    395
  - Physical Security
    395
  - Limiting Outcalling
    395
- Limited Warranty and LimitationofLiability
  396
  - Limitation of Liability
    397
- Remote Administration andMaintenance
  397
B. About Telecommunications
399
- Telephone Extension Equipment
  400
- Transmission Facilities
  401
- Switching Equipment
  403
  - The Evolution of Switches
    403
  - The Evolution of Switching Offices
    405
- Signaling
  406
  - Signal Transmission
    407
  - Telephone Numbering Plans
    408
C. System Capacities
409
- Constraining Factors
  414
D. System Planning Forms
417
E. Removing/Reinstalling the Control Unit Cover
421
- Removing the Control Unit Housing
  422
- Installing the Control Unit Housing
  422
  - Installing the Top Cover
    422
  - Installing the Front Cover
    424
Glossary
425
Index
453

Size:

4.02 MB
Pages:

472
Language:

English