User ManualTable of Contents==============1==============1DEFINITY Enterprise Communications Server Release 8.21Contents6About This Book17What Is the Purpose of This Book?17Who Should Read This Book?17What Is in This Book?17Conventions Used in This Book18Trademarks and Service Marks18How Can I Order Other Books?19How Can I Make Comments About This Book?201 — System Overview21Hardware22Processor Port Network (PPN)22Expansion Port Network (EPN)22Center Stage Switch (CSS)22Carriers and Cabinets23Reliability and Recoverability28Configuring for Reliability/Recoverability28Survivable Remote EPN (SREPN)28DEFINITY ECS Network Connections29Public Telephone Network29Private Telephone Networks29TCP/IP Networks30ATM Networks30Typical Connections31International Capabilities33Public Network Call Priority33World Class Tone Detection33World Class Tone Generation33Administrable Loss Plan33Power34Software342 — Telephone Features35Telephones35Telephones for the Global Marketplace35IP SoftPhones36Wireless Handsets for X-Station Mobility37Teleconferencing Products37Quorum A-28 Conference Bridge37SoundStation Audioconferencing Systems37Telephone Features39Handling Incoming Calls39Call Redirection42Speed/Convenience Calling49Telephone Displays52Group Communication53Special Ringing 55Messaging56Telecommuting583 — Attendant (Operator) Features61Attendant (Operator)61Attendant Console61DEFINITY PC Console61Attendant Features62Call Handling62Making Calls64Accessing the Attendant65Monitoring Calls65Centralized Attendant Service67Attendant with DCS674 — Computer-Related Calling Features69Data Modules69Modem Pooling69Alphanumeric Dialing71Data Call Setup71Data Hot Line71Default Dialing71Data Privacy71Data Restriction72Administered Connections72Multimedia Calling72Multimedia Call Early Answer on VectorsandStations72Multimedia Call Handling73Multimedia Call Redirection to MM Endpoint75Multimedia Data Conferencing (T.120) via ESM75Multimedia Hold, Conference, Transfer, and Drop75Multimedia Multiple-Port Network75Multiple Call Appearances75Multimedia Applications Server Interface76Local Area Network Connectivity (LAN)76IP Solutions76Trunks77IP SoftPhones78Integrated Workstation Applications79PassageWay79CallVisor ASAI795 — Hospitality Features81Overview81Automatic Wakeup81Do Not Disturb81Dual Wakeup81Room Activated Wakeup With Tones81Hospitality Services82Names Registration82Suite Check-In via the Hunt-to Feature82Property Management System Interface82Property Management System (PMS) Digit to Insert/Delete83Single-Digit Dialing and Mixed Station Numbering83Auto-Selection of DID Numbers83Station Hunt Before Coverage836 — System Management Features85Scheduling85Concurrent User Sessions85Security85Call Restrictions85Class of Restriction (COR)86Security Violation Notification (SVN)86Station Security Codes86Calling/Connected Party Number (CPN) Restriction87Restriction — Controlled87Malicious Call Trace87CAMA - E911 Trunk Group88Authorization Codes88Block Collect Call88Power Failure Transfer88DEFINITY Network Administration (DNA)88DEFINITY Site Administration (DSA)89Troubleshooting89Automatic Circuit Assurance89DCS Automatic Circuit Assurance90Busy Verification of Terminals and Trunks90Facility Busy Indication90Facility Test Calls90Packet Error History90Variable Length Ping91Information and Reports91Recent Change History91Service Observing91Calling Party/Billing Number (CPN/BN)91Call Charge Information92Bulletin Board92Call Detail Recording (CDR)93Traffic Reports93Announcements94Recorded Announcement94Music-on-Hold Access94Multimedia Queuing with Voice Announcement94Class of Service (COS)94Administration Without Hardware95Terminal Translation Initialization (TTI)95Tenant Partitioning95Trunk Management95Trunk Group Circuits96Local Exchange Trunks96Tie Trunks96Auxiliary Trunks97IP Trunks97ISDN Trunks98ATM Trunks101Personal Central Office Line (PCOL)101Tandem102Digital Multiplexed Interface103Miscellaneous Trunks103Digital Interfaces103Answer Detection104Automatic Transmission Measurement System105Automatic Routing Features105Automatic Alternate Routing (AAR)105Automatic Route Selection (ARS)105AAR/ARS Overlap Sending106AAR/ARS Partitioning106Time of Day Routing106Facility Restriction Levels and Traveling Class Marks107Generalized Route Selection107Look-Ahead Routing107Subnet Trunking108Alarm Assignments108Alternate Operations Support System Alarm Number108External Device Alarming108Customer-Provided Equipment Alarm1097 — Call Center Features111Automatic Call Distribution (ACD)113Agent Call Handling115Intraflow and Interflow116Abandoned Call Search117Call Vectoring117Dialed Number Identification Service (DNIS)120User-to-User Information Over the Public Network120Basic Call Management System (BCMS)120CentreVu Call Management System (CentreVu CMS)121CentreVu Advocate122Voice Response Integration (VRI)123Call Charge Information123ASAI (Adjunct Switch Application Interface)124CallVisor Adjunct Switch Application Interface (ASAI)124CTI (Computer Telephony Integration)125CentreVu Computer Telephony on MAPD-NT125CentreVu IP Agent125ATM126ATM Trunking126ATM WAN PNC1268 — Private Networking Features127Private Network Access127Node Number Routing127ATM-Port Network Connectivity (ATM-PNC)127ATM-Circuit Emulation Service (ATM-CES)128ATM Wide Area Network PNC (ATM WAN-PNC)128Distributed Communications System (DCS)128Uniform Dial Plan (UDP)129Attendant Features That Work Over the Network130Phone Features That Work Over the Network130System Management Features That Work Over the Network130DCS Over ISDN-PRI D-channel131QSIG131Call Completion131Call Independent Signaling Connections (CISC)131Manufacturer-Specific Information (MSI)132Path Replacement132Call Forwarding (Diversion)132Call Transfer133Name and Number Identification133Called NAME ID133Call Offer133QSIG Centralized Attendant Service (CAS)134QSIG VALU134QSIG Voice Mail Capabilities1359 — Adjunct Systems137Voice Messaging and Response137DEFINITY AUDIX137Intuity AUDIX139Intuity Lodging140Intuity Conversant140Intuity Call Accounting System141Centralized Voice Mail via Mode Code Integration141Other Supported Systems141Call Center (See Call Center Features)142PassageWay142Wireless144Forum Personal Communications Manager144Index145Numerics145A145B145C146D146E147F147G147H147I147L148M148N148O148P148Q148R148S149T149V149W150X150Size: 3.68 MBPages: 150Language: EnglishOpen manual