User Manual (600002)Table of ContentsContents2Introduction3Support Services at a Glance4Mindjet Software Assurance and Support4Working with Support Services5Designating Authorized Contacts5Online contact6Service Level Performance Guidelines7Support Case Escalation7Third Party Software Add-Ins Support8General Policies8Supported Mindjet Products8Supported Product Environments9Supported Product Duration9Product Releases and Maintenance Policy10Support Services Availability11Support Topic Limitations11Appendix A:132010 Holiday Calendar13Appendix B:14Designated Contacts Template14Appendix C: Training Services15Appendix D: Feature Requests and Suggestions15Mindjet Corporation16Worldwide Corporate Headquarters16Size: 231 KBPages: 16Language: EnglishOpen manual
