User ManualTable of ContentsINTRODUCTION1Trademarks1Copyright1Disclaimer1OVERVIEW2Overview2System Architecture3System Architecture3SYSTEM4Controller4Mitel NetworksTM 3300 Controller4Controller4Physical System Features4Network Services Units5Mitel Networks 3300 Universal Network Services Unit5Mitel Networks 3300 R2 Network Services Unit5Network Services Unit5NSU5Mitel Networks 3300 BRI Network Services Unit6Analog Services Units6Mitel Networks 3300 Universal Analog Services Unit6Mitel Networks 3300 Analog Services Unit7Migration7Mitel Networks SX-2000® MICRO LIGHT7Mitel Networks SX-2000 LIGHT7Mitel Networks 3200 Integrated Communications Platform (ICP)8Alarms8Circuit Indicators8System Management Tools8Alarms8Circuit Indicators8Configuration Tool8Desktop User Tool8Group Administration Tool8IMAT8Maintenance8Circuit Indicators8System Administration Tool8System Management Tools8Tools8Redundancy Support9Toll Control9Authorized Maintenance Access9Authorized Maintenance Access9Security9Toll Control9Environment103300 ICP Components and Peripherals10Dimensions and Weights11Tone Plans11Dimensions and Weights11Tone11APPLICATIONS12Applications Interfaces12Automatic Call Distribution (ACD)12Voice Mail12Applications Interfaces12MiTAI12TAPI12Voice12OPS Manager13Mitel Networks 6200 Cost Management Solutions13Mitel Networks 6300 Call Recording Solutions14Mitel Networks 6500 Speech-Enabled Applications14Mitel Networks 6500 Speech-Enabled Attendant14Mitel Networks 6500 Speech-Enabled Unified Messaging15Mitel Networks 6500 Speech-Enabled Applications - Options15Mitel Networks 6100 Contact Center Solutions16Mitel Networks 6110 Contact Center Management16Mitel Networks 6115 Interactive Contact Center16Mitel Networks 6120 Contact Center Scheduling17Mitel Networks 6150 Multimedia Contact Center17Mitel Networks 6160 Intelligent Queue17Mitel Networks 6170 Contact Center Quality Monitoring18Mitel Networks 6180 Contact Center Media Costing18Mitel Networks 5810 PDA Application19Manual Maker19Manual Maker19User Guides19PERIPHERALS20Peripherals20Desktop21Mitel Networks 5001 IP Phone21Mitel Networks 5005 IP Phone22Mitel Networks 5010 IP Phone23Mitel Networks 5020 IP Phone24Mitel Networks 5140 IP Appliance25Mitel Networks 5410 Programmable Key Module27Mitel Networks 5415 Programmable Key Module28Mitel Networks 5423 IrDA Module29Mitel Networks 5303 Conference Phone30Mitel Networks 5305 IP Office Conference Unit31Mitel Networks 5310 IP Board Room Conference Unit32SUPERSETTM 400133SUPERSET 401534SUPERSET 402535SUPERSET 412536SUPERSET 415037SUPERCONSOLE 1000®38Mitel Networks 5550 IP Console39Mitel Networks 3300 In-Line Power Unit413300 In-Line Power Unit41In-line Power Unit41Power Unit41Mitel Networks 5485 IP Paging Unit42NETWORK43Lines43Trunks43DS143E143Lines43Links43IP Networking44ISDN Support44ISDN Connectivity44ISDN Connectivity44ISDN Support44ISDN Primary Rate Interface45R2 Support45R245Traffic and Performance46Trunking46Traffic and Performance46Attendant Console Specifications47Attendant Console Specifications47Network Guidelines483300 ICP as a Backup WAN48LAN/WAN48Network Guidelines48Network Guidelines48FEATURES49ACD49Features of the 3300 ICP49SOLUTIONS62Standalone Site62The Customer62The Problem62The Solution62Multiple Site64The Customer64The Problem64The Solution65The Customer66The Problem66The Solution66Size: 1.47 MBPages: 78Language: EnglishOpen manual
User ManualTable of ContentsMitel PBX interface with Conferencing Server Configuration Notes1Introduction33300ICP with ISDN or SX2000 with ISDN3Example of T1 PRI programming on 3300 or SX20003Class Of Service – changes from default values3Link Descriptor Assignment4Digital Link Assignment4MSDN-DPNSS-DASSII Trunk Circuit Descriptor5Trunk Service Assignment5Digital Trunk Assignment53300 ICP with T1/D4 or SX2000 with T1/D45Example of T1/D4 (CAS) Programming on 3300 or SX20006Class Of Service – changes from default values6Link Descriptor Assignment7Digital Link Assignment7Digital E and M Trunk Circuit Descriptor Assignment8Trunk Service Assignment8Digital Trunk Assignment9Example of ARS Programming on 3300 ICP/SX20009Create Trunk Group9Add individual trunks to trunk group9Create Digit Modification Assignment11Create Route Assignment11Create ARS Digits Dialed Assignment11SX200 with ISDN12SX200 with T1/D420T1 Crossover cable wiring Specifications [ RJ45 Connector]21Size: 451 KBPages: 22Language: EnglishOpen manual
User ManualTable of ContentsABOUT YOUR HANDSET5About the keys6Features and functions6Contacting emergency services7Important note for headset users7Tips for your comfort and safety7Protect your hearing7About Feature Access Codes8For Users on Resilient 3300 ICP Systems8SETTING UP THE CHARGER9Choosing a location9Inserting and removing the battery pack9Connecting the charger10Charging the batteries11About silent charging11GETTING STARTED13Powering the OP27 Phone On / Off13About the Display Indicators13About the menus14CUSTOMIZING YOUR PHONE16Changing the language16Setting the volume16Setting the ringer16Setting Your Name17Adjusting the contrast18USING HANDSET FEATURES19Setting the optional features19Activating key lock19Setting an alarm20Using the SOS key21MAKING AND ANSWERING CALLS22Answering a call22Handsfree operation22Using the system phonebook23Using your personal phonebook23Redial (external numbers)24Saved number redial (internal or external)25Speed call - personal25Auto-answer25CALL HANDLING27Hold27Transfer27Conference28Swap28CALL FORWARD29Callback31Messaging - Callback32USING ADVANCED FEATURES34Account codes34Call park34Call pickup34Camp-on35Do Not Disturb35Override35Reminder35Group paging / meet me answer36Trunk flash37REGULATORY APPROVALS38INDEX39Size: 733 KBPages: 41Language: EnglishOpen manual
