User ManualTable of ContentsAbout this Guide5What is Automatic Call Distribution (ACD)?5About Your Mitel 5320 IP Phone6About Your Mitel 5330/5340 IP Phones7Elements of Your Phone9Ring/Message Indicators10For Users on Resilient MCD Systems10Mitel Line Interface Module10Tips for Your Comfort and Safety11Don't cradle the handset!11Protect your hearing11Adjust the viewing angle11ACD Agent Features and Capabilities12What are Agent Groups?12About ACD Agent Hot Desking12ACD Express Agents13Logging In14Displaying Agent Log-In Information15Logging Out15Answering Calls16Using the Auto Answer Feature16Activating Auto Answer16Deactivating Auto Answer16Using a Headset17Installing a Headset (no Feature Control Switch)17Handling Calls with a Headset (no Feature Control Switch):18Installing a Headset with Feature Control Switch18Handling Calls with a Headset (with Feature Control Switch):19Using and Canceling the Work Timer19Taking a Break from Calls (Make Busy Feature)20Activating Make Busy20Removing Make Busy20Queue Threshold Alert20Group Presence21Visual Indications22Audible Indications22Displaying Queue Status23Personal Directory24Size: 465 KBPages: 26Language: EnglishOpen manual
User ManualTable of ContentsABOUT YOUR PHONE7Elements of Your Phone8Ring/Message Indicators9For Users on Resilient Mitel Communications Director (MCD) Systems9TIPS FOR YOUR COMFORT AND SAFETY10Don't Cradle the Handset!10Protect your Hearing10Adjust the Viewing Angle10USING YOUR DEFAULT PHONE WINDOW AND KEYS11Getting Started with Your Phone115320 IP Phone Default Window and Keys12ABOUT YOUR PHONE APPLICATIONS13Using the Settings Application13Using the Call History Application14View Call Log Details14Review Call Log Icons15Delete Logs15Getting Help16Tips for Setting up Your Phone16CUSTOMIZING YOUR PHONE17Using the Dial Pad to Enter Information17Using the On-Screen Keyboard to Enter Information18Specify Language18Specify Display Contrast19Specify Audio Feedback Options19Specify Text Size20Specify Call Notification Behavior20Adjust the Ringer21Enable a Screen Saver22Enable PC Connectivity22PROGRAMING FEATURES ON YOUR KEYS23Tips on Programming Features23Features available for programming on programmable keys23Applications available for programming on programmable keys24Program Feature Keys Using the Settings Application25Clear Programming from a Key26MAKING AND ANSWERING CALLS27Phone Book27Answer a Call28End a Call28Redial28Redial - Saved Number28Handsfree Operation29Auto-Answer30CALL HANDLING31Hold31Mute31Transfer32Direct Transfer to Voice Mailbox32Conference33Conference Split33Add Held33Swap34Call Forwarding34USING QUICK CALL FORWARD ALWAYS34PROGRAMMING CALL FORWARDING USING PROFILES35ACTIVATE CALL FORWARD36CANCEL CALL FORWARD36USING OTHER FEATURES37Account Codes37ACD37Attendant Call Hold - Remote Retrieve38Callback38Call Forward - Remote (I'm Here)38Call Forward - End Chaining39Call Forward - Forced39Call Forward - Override39Call Park40Call Pickup40Campon41Direct Paging41Direct Paging - Handsfree Answerback Enabled42Direct Paging - Handsfree Answerback Disabled43Direct Voice Call44Do Not Disturb44Emergency Calls45Group Listen45Group Paging / Meet Me Answer46Group Presence47Handoff - Personal Ring Groups48Headset Operation48Hot Desking49Hot Desk Remote Logout50Hot Desk - PIN Change50Make Busy50Message Waiting Indicator51Messaging - Advisory51Messaging - Callback51Messaging - Cancel Callback53Messaging - Cancel All Callbacks53Music53Night Answer53Override (Intrude)54Paging54Phone Lock54User PIN55Record-a-Call56Voice Dialler57Speed Call57Tag Call57Timed Reminder58Trunk Flash58Size: 659 KBPages: 60Language: EnglishOpen manual
User ManualTable of ContentsGetting Started17Welcome17About Your IP Phone175320/5330 IP Phone Features185340 IP Phone Features19Phone Feature Descriptions20Handset20Display20Ring/Message Indicator20Speaker20Feature Buttons21Dialpad Buttons21Programmable Buttons22Menu Buttons (5340 IP Phones only)22Navigation Page Buttons22External Speaker22Phone Signals23Comfort and Safety Tips23Viewing the Phone Information24Using a Headset24Using the 5310 IP Conference Unit25Accessing/Exiting the Conference Controller Application25Turning the Conference Unit On and Off25Adjusting the Conference Unit Volume25Muting the Conference Unit26Placing the Conference Unit in Presentation Mode26Using the Line Interface Module (LIM)27Making and Answering Calls Using the Analog Button28Making and Answering Calls Using the Failover Mode29Personalizing Your Phone31Adjusting the Viewing Angle31Changing Volume Levels32Changing the Ring Tone32Adjusting the Display Contrast and Brightness32Changing the Language33Changing the Text Size on the Display34Using the Screen Saver35Viewing Call History37Viewing Call History37Deleting Call Records38Reviewing Call Record Icons38Cutomizing Your Contact List39Adding Names to Your Contact List39Editing Your Contact List39Dialing from Your Contact List39Specifying Audio Feedback Options40Using the Dialpad Buttons to Enter Characters41Using Programmable Buttons43Default Access Codes44Outside Line Access Codes44Extension Numbers44Default Feature Codes44Listening to Background Music47Viewing Button Assignments47Resetting Programmable Buttons47Resetting the IP Phone to the Default Settings47Switching Keymaps48Activating Door Relay48Answering and Placing Calls49Answering Calls49Answering Waiting Calls49Using Automatic Call Access49Redirecting Calls50Using Automatic Trunk Answer50Placing Calls51Placing Emergency Calls51Placing Emergency Calls using the LIM Line51Placing Internal Calls52Requesting a Callback (Queuing the Phone)52Using Camp-on52Placing External Calls53Redialing a Number53Using Speed Dial54Using System Speed Dial54Using Station Speed Dial54Storing Station Speed-Dial Numbers54Dialing Station Speed-Dial Numbers55Deleting Station Speed-Dial Entries55Assigning Speed-Dial Numbers to Programmable Buttons56Using the Directory57Using Account Codes58Call Features59Using Handsfree Mode59Using Ring Intercom Always59Using Mute59Placing Calls On Hold60Entering a Hookflash60Transferring Calls61Transferring Calls to Other Extensions61Transferring Calls to External Numbers61Using Reverse Transfer61Viewing Your System Information62Viewing Caller ID Information62Forwarding Calls63Manual Call Forwarding63System Forwarding63Using Dynamic Extension Express64Using the Handoff - Push/Pull Feature65Receiving Message Waiting Indications66Placing Ad Hoc Conference Calls67Adding a Conference Party67Transferring a Conference67Dropping Out of a Conference67Ending a Conference and Placing all Parties on Hold68Using Meet-Me Conferencing69Conference Assistant69Access Codes69Setting Up a Meet-Me Conference69Joining a Meet-Me Conference70Dropping Out of a Meet-Me Conference70Putting a Meet-Me Conference on Hold70Transferring a Meet-Me Conference70Using Record-A-Call71Using Group Listen71Using Call Logging72Using Secondary Extension Buttons73Using Hot Desking74Using the Configuration Assistant75Changing Your Station Passcode75Accessing the Configuration Assistant76Changing the Dynamic Extension Express Settings76Changing the DND Settings77Changing the Manual Call Forwarding Settings77Managing Meet-Me Conferencing Access Codes78Using Remote Programming79Changing the Dynamic Extension Express Settings79Changing the DND Settings80Changing the Manual Call Forwarding Settings80Changing Your Station Passcode81Messages83Leaving Messages at Other Extensions83Viewing and Responding to Messages84Canceling Messages Left at Other Extensions84Deleting Waiting Inter-Station Messages84Using Do-Not-Disturb (DND)85Using Reminder Messages86Paging Other System Users87Placing a Page Announcement87Enabling or Disabling the Page Feature87Hunt Groups89Logging in to ACD Hunt Groups89Logging out of ACD Hunt Groups90Stopping the ACD Hunt Group Wrap-up Timer90Other Hunt Group Features91Requesting Agent Help91Diverting Hunt Group Calls91Hunt Group Supervisor Features92Accepting or Rejecting Agent Help Calls92Monitoring Calls92Stealing Hunt Group Calls92Using Barge-In93Cordless Devices95Cordless Module97Handset and Headset Combinations97Pairing the Cordless Module and Devices98Pairing a DECT Cordless Accessory with a DECT Cordless Module98Pairing a Bluetooth Accessory with a Bluetooth Module98To unpair a cordless device:99Cordless Module LED Indicators99Using a Cordless Device as a Remote Control100Using the Mute Key on a Cordless Device100Using the Volume Keys on Cordless Device100Alerting Tones and LEDs100Low Battery Level101Using the Mitel Cordless Handset102Cordless Handset Features102Answering Calls103Hanging Up103Cordless Handset Alerting Tones and LEDs103Using the Mitel DECT Cordless Headset105Cordless Headset Features105Answering Calls105Hanging Up105Cordless Headset Alerting Tones and LEDs106Using A Bluetooth Headset107Answer a Call107Hang Up107Using the Cordless Devices Application108Viewing Cordless Module Information108Low Battery Level108Enabling/Disabling Auto-Connect on a Bluetooth Headset108Connecting/Disconnecting a Bluetooth Headset108Editing a Bluetooth Headset Name109Troubleshooting111Contact Information111Error Messages111Troubleshooting Tips112Size: 2.31 MBPages: 115Language: EnglishOpen manual
User ManualTable of ContentsABOUT YOUR PHONE7Elements of Your Phone8Ring/Message Indicators9For Users on Resilient 3300 ICP Systems9TIPS FOR YOUR COMFORT AND SAFETY10Don't Cradle the Handset!10Protect your Hearing10Adjust the Viewing Angle10USING YOUR DEFAULT PHONE WINDOW AND KEYS11Getting Started with Your Phone115320 IP Phone Default Window and Keys12ABOUT YOUR PHONE APPLICATIONS13Using the Settings Application13Using the Call History Application14View Call Log Details14Review Call Log Icons15Delete Logs15Getting Help16Tips for Setting up Your Phone16CUSTOMIZING YOUR PHONE17Using the Dial Pad to Enter Information17Using the On-Screen Keyboard to Enter Information18Specify Language18Specify Display Contrast19Specify Audio Feedback Options20Specify Text Size20Specify Call Notification Behavior21Adjust the Ringer21Enable a Screen Saver22Enable PC Connectivity22PROGRAMING FEATURES ON YOUR KEYS23Tips on Programming Features23Features available for programming on programmable keys23Applications available for programming on programmable keys24Program Feature Keys Using the Settings Application25Clear Programming from a Key26MAKING AND ANSWERING CALLS27Phone Book27Answer a Call28End a Call28Redial28Redial - Saved Number28Handsfree Operation28Auto-Answer29CALL HANDLING30Hold30Mute30Transfer31Conference31Conference Split31Add Held31Swap32Call Forwarding32USING QUICK CALL FORWARD ALWAYS32PROGRAMMING CALL FORWARDING USING PROFILES33ACTIVATE CALL FORWARD34CANCEL CALL FORWARD34USING OTHER FEATURES35Account Codes35ACD35Attendant Call Hold - Remote Retrieve36Callback36Call Forward - Remote (I'm Here)36Call Forward - End Chaining37Call Forward - Forced37Call Forward - Override37Call Park38Call Pickup38Campon39Direct Paging39Direct Paging - Handsfree Answerback Enabled39Direct Paging - Handsfree Answerback Disabled40Direct Voice Call41Do Not Disturb42Emergency Calls42Group Listen43Group Paging / Meet Me Answer43Group Presence44Handoff - Personal Ring Groups45Headset Operation46Hot Desking47Hot Desk Remote Logout47Hot Desk - PIN Change48Make Busy48Message Waiting Indicator48Messaging - Advisory49Messaging - Callback49Messaging - Cancel Callback50Messaging - Cancel All Callbacks50Music51Night Answer51Override (Intrude)51Paging51Phone Lock52User PIN53Record-a-Call54Speak@Ease54Speed Call55Tag Call55Timed Reminder56Trunk Flash56Size: 601 KBPages: 58Language: EnglishOpen manual
