Oracle Audio Technologies 8.1 User Manuals

Table of Contents

• Contents

  3
• 1 What’s New in This Release

  5
  • What’s New in Contact Center Anywhere Installation Guide, Version 8.1

    5
• 2 CCA Overview and Requirements

  7
  • CCA Architecture Overview

    7
    • Tier Zero

      8
    • Tier One

      9
    • Tier Two

      9
    • Tier Three

      10
  • Software Requirements

    10
  • CCA Installation Overview

    12
    • Installing Required Software

      12
    • Configuring Database for CCA

      12
    • Installing CCA Server Components

      12
    • Configuring Web Server

      12
    • Getting Started With CCA

      12
• 3 Configuring the Database

  13
  • Database Configuration Options

    13
  • Configuring an Oracle 9i Database for CCA

    13
    • Creating a New Oracle 9i Database

      13
    • Upgrading an Older Oracle 9i Database for CCA

      15
  • Configuring a MS SQL Server 2000 Database

    16
    • Creating a New Database on MS SQL Server 2000

      16
    • Upgrading Database on MS SQL Server 2000

      18
• 4 Installing CCA Server Components

  21
  • Creating Database Connection to the Application Server

    21
    • Creating an ODBC Data Source for Oracle 9i Database

      22
    • Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4

      22
    • Creating an ODBC Data Source for Ms SQL Server DB

      23
  • Installing CCA Application Files

    24
  • Installing the TCPIPBus

    25
  • Configuring CCA Resources

    27
    • Using the Network Manager to Manage CCA Resources

      27
    • Adding Shared and Dedicated Server Resources

      28
    • Configuring Resources Using Network Manager

      30
      • Configuring the Call Center Resource

        31
      • Configuring the Redirect Server Resource

        33
      • Configuring the MP3 Server Resource

        34
      • Configuring the MCU Server Resource

        35
      • Configuring the CTI Server Resource

        35
    • Starting and stopping TCPIPBus

      36
    • Starting and Stopping CCA Resources

      36
• 5 Configuring the Web Server

  37
  • Deploying CCA Web Applications on Oracle 10g Application Server (OAS 10g)

    37
    • Creating JDBC Connection Pool on OAS 10g

      38
    • Creating JDBC Data Source on OAS 10g

      39
    • Deploying CCA Web Applications on OAS 10g

      39
      • Deploying the TAW Application

        40
      • Deploying the CCA Application

        41
      • Deploying Integration application

        41
      • Updating the System Configuration Key

        41
  • Deploying CCA Web Applications on WebLogic 8.1 SP5

    42
    • Creating a New Server Domain

      43
    • Installing WebLogic as a Windows Service

      44
    • Deploying CCA web applications on WebLogic

      44
      • Configuring listening port of WebLogic domain server and creating domain login user

        44
      • Configuring the JDBC Connection Pool

        45
      • Configuring the JDBC Data Source

        46
      • Deploying the TAW Application

        47
      • Deploying the CCA Application

        47
      • Deploying the Integration Application

        48
      • Updating the System Configuration Key

        48
• 6 Getting Started With CCA

  49
  • Logging in Administration Manager (AM)

    49
  • Logging into the Integrated Client

    49
  • Enabling the Partition Feature

    50
  • Making interactions

    50
• Index

  53