User Manual (11859262)Table of ContentsSymantec Backup Exec™ System Recovery1Technical Support3Contents71. Installing Symantec Backup Exec™ System Recovery15Preparing for installation15System requirements15Supported file systems and removable media17Unavailable features17Installing Symantec Backup Exec System Recovery19Completing the installation21Activating Backup Exec System Recovery later22Setting up your first backup22About ensuring the recovery of your computer23Testing Symantec Recovery Disk23If driver validation fails24Creating a custom Symantec Recovery Disk CD24Starting Symantec Backup Exec System Recovery25Configuring Backup Exec System Recovery default options26Selecting a default backup destination28Adjusting the effects of a backup on computer performance28Adjusting default tray icon settings30Managing file types31Logging Backup Exec System Recovery messages33Enabling email notifications for product (event) messages34Updating Backup Exec System Recovery35Uninstalling the product362. Introducing Symantec Backup Exec™ System Recovery37About Symantec Backup Exec System Recovery37What's new in Backup Exec System Recovery38Key product components40How you use Backup Exec System Recovery41Where to find more information423. Best practices for backing up43Best practices for backing up43About backups43Before you back up44During a backup45When the backup is complete45Additional tips about backups464. Backing up your data49About backing up your data50About backing up dual-boot computers50Choosing a backup type51Defining a drive-based backup51Running a One Time Backup57Files excluded from drive-based backups59About network credentials60Run command files during a backup60Defining a file and folder backup62Folders excluded by default from file and folder backups65After defining your backup65Running an existing backup immediately65Run a backup with options66Verifying that a backup is successful68Enabling event-triggered backups68About selecting a backup destination69About setting a compression level for drive-based backups72Setting advanced options for drive-based backups73Editing advanced backup options73About recovery point encryption74Verifying a recovery point after creation75Viewing the progress of a backup76Adjusting the speed of a backup76Editing a backup schedule77Editing backup settings77Turning off a backup job77Adding users who can back up your computer78Stopping a backup or recovery task78Deleting backup jobs79Rescanning a computer’s hard disk79Configuring Backup Exec System Recovery to send SNMP traps79About the Backup Exec System Recovery management information base80Using the Advanced page805. Backing up remote computers from your computer83About backing up other computers from your computer83Adding computers to the Computer List84Deploying the agent85Granting rights to domain users on Windows 2003 SP1 servers87Using the Symantec Backup Exec System Recovery Agent88Managing the agent through Windows Services89Best practices for using services90Opening Services91Starting or stopping the agent service91Setting up recovery actions when the agent does not start92Viewing Symantec Backup Exec System Recovery Agent dependencies93Controlling access to Backup Exec System Recovery94Running Backup Exec System Recovery using different user rights966. Monitoring the status of your backups99About monitoring backups99Monitoring backup protection from the Home page100Monitoring backup protection from the Status page101Customize status reporting104Viewing drive details105Improving the protection level of a drive1067. Exploring the contents of a recovery point109About exploring recovery points109Exploring a recovery point through Windows Explorer110Mounting a recovery point from Windows Explorer111Opening files within a recovery point111Using a search engine112Unmounting a recovery point drive113Viewing the drive properties of a recovery point1138. Managing backup destinations115About backup destinations115How backup data works115About drive-based backups116About file and folder backups116Managing recovery points117Cleaning up old recovery points117Deleting a recovery point set118Deleting recovery points within a set118Making copies of recovery points119Converting a recovery point to a virtual disk format120Managing file and folder backup data123Viewing how much file and folder backup data is being stored123Limiting the number of file versions to keep124Manually deleting files from your file and folder backup124Finding versions of a file or folder124Automating management of backup data125Moving your backup destination1269. Recovering files, folders, or entire drives129About recovering lost data129Recovering files and folders by using file and folder backup data129Recovering files and folders by using a recovery point131Opening files and folders stored in a recovery point133If you cannot find the files or folders you want133Recovering a secondary drive134About LightsOut Restore137Setting up and using LightsOut Restore137Configuring LightsOut Restore138Troubleshooting LightsOut Restore14010. Recovering a computer141About recovering a computer141Starting a computer by using the recovery environment142Configuring your computer to boot from a CD143Preparing to recover a computer144Checking your hard disk for errors145Recovering a computer145Restoring multiple drives by using a system index file149Recovering to a computer that has different hardware150About using Restore Anyware150Restoring a computer through Restore Anyware151Recovering files and folders from the recovery environment155Exploring your computer156Using the networking tools in the recovery environment157Starting networking services157Using the pcAnywhere thin host for a remote recovery157Mapping a network drive in the recovery environment159Configuring network connection settings160Viewing properties of recovery points and drives161Viewing properties of a recovery point161Viewing the properties of a drive within a recovery point162About the Support Utilities16311. Copying a drive165About copying a drive165Preparing to copy drives166Copying one hard drive to another hard drive167Drive-to-drive copying options167A. Using a search engine to search recovery points169About using a search engine to search recovery points169Enabling search engine support170Recovering files using Google Desktop's Search Desktop feature171If a file cannot be found using Google Desktop172B. Backing up VSS-aware databases173About backing up VSS-aware databases173Recommended use of Backup Exec System Recovery with Exchange Databases174About backing up non-VSS-aware databases174Creating a cold recovery point manually174Creating a cold recovery point automatically175Creating a hot recovery point176C. About Active Directory177The role of Active Directory177D. Troubleshooting Backup Exec System Recovery179About troubleshooting Backup Exec System Recovery179Using event log information to troubleshoot problems180Troubleshooting installation180Locating required system information181Drive letter changes181About Microsoft .NET Framework181Troubleshooting recovery points181Burning recovery points to a CD or DVD182Support for CD/DVD burners182Support for DVD-ROM drives182About hiberfile.sys and pagefile.sys files182Troubleshooting scheduled backups183Recovery points are no longer being created183Define Backup wizard does not show the correct time settings184Checking the status of the agent184Testing the scheduling of your backups184Backup errors occur after you deleted a drive185Troubleshooting recovery from within Windows185About using a recovery point that is spanned across multiple CDs or DVDs185About recovering a system drive in Windows185When a drive cannot be found after a failed or cancelled recovery job186Troubleshooting the recovery environment186How Symantec Recovery Disk works187Using the support utilities188Starting a computer from the CD drive191You cannot access the local drive where your recovery points are saved192You cannot access or see the USB device where your recovery points are saved193A warning message indicates that Windows might not run correctly because of insufficient memory193Your recovery point is on CD, but you cannot use the drive because the Symantec Recovery Disk CD is running the recovery environment193Finding your network from the recovery environment194USB devices in the recovery environment194Using the pcAnywhere thin host for a remote recovery194Connecting remotely to the pcAnywhere Thin Host195Mapping a network drive in the recovery environment196Editing the boot.ini file196Getting a static IP address197Server clusters and restoring198Workgroups and restoring199Restoration of a recovery point in a workgroup environment199Restoration of a DHCP server200Setting the time zone and then exiting the recovery environment200Using a SAN200Using dual-ported fibre channel cards200Wireless devices200Viewing your IP address or other configuration information200Restoring after setting encryption on an NTFS volume201Using the recovery environment to perform multiple restorations to the same location201Troubleshooting Restore Anyware201During the beginning of booting up, before any Windows prompts, the system stops responding, or a message is displayed that indicates an issue with the HAL.dll201The system blue screens during the boot up202System continually boots during the mini setup203You are prompted for a Windows hot fix or patch203Dual-boot systems203Driver failure203Troubleshooting drives on Windows203Troubleshooting error messages204Recovery Point Browser error messages204General error messages205General troubleshooting210How to create recovery points directly to tape210How to break up an existing recovery point file into a spanned file set210How to test the scheduling feature without actually creating a schedule211Backup Exec System Recovery agent and Windows Services211Viewing the status of an agent212Best practices for using services212Starting, stopping, or restarting the agent service213Setting up recovery actions when the agent fails to start214Viewing agent dependencies215Troubleshooting issues with deploying the agent216Troubleshooting LightsOut Restore219Index221Size: 2.97 MBPages: 228Language: EnglishOpen manual
