Vocera Communications AB3000 User Manuals

Table of Contents

• Vocera Badge User Guide

  1
• Contents

  3
• What's New

  9
• Welcome to Vocera

  11
  • Getting Started with a Badge

    12
• Badge Features

  17
  • B3000 Features

    17
    • Enhanced Durability

      17
    • Enhanced Display

      18
    • Increased Speaker Volume

      19
    • Integrated Noise Cancellation

      19
    • Smart Battery and Power Efficiency

      20
    • Improved Attachments

      20
    • Indicator Lights

      20
  • B2000 and B1000A Features

    21
    • Display Screen

      21
    • Microphone and Speaker

      22
    • Indicator Lights

      22
  • Common Badge Features

    23
    • Call Button

      23
    • Hold/DND Button

      23
    • Background Updater

      24
      • Using a B2000 Badge While a Background Update Is in Progress

        25
      • Interrupting a Background Update

        25
    • The Badge Menus

      25
      • Main Screen

        27
      • Info

        28
      • Power Off

        29
      • Messages

        29
      • Settings

        30
      • Volume

        30
      • Font

        30
      • Flip Screen

        30
    • Custom Settings

      30
      • Adjusting the Message Font

        31
      • Adjusting the Volume

        31
      • Flipping the Screen

        33
    • Anti-Microbial Protection

      33
    • Headset Jack

      33
    • Alert Tones and Notifications

      33
• Commands

  35
  • Basic Calling

    37
    • Logging In and Out

      37
    • Recording Names and Greetings

      38
    • Using the Welcome Tutorial on the Badge

      38
    • Placing and Receiving Calls

      39
      • Calling Other Users

        39
      • Using Speak or Spell

        39
      • Calling with Department Names

        40
      • Calling a Group Member

        41
      • Training the Genie

        42
      • Answering a Call

        44
      • Ending a Call

        45
      • Using Buttons to Answer "Yes" or "No"

        45
      • Call Waiting

        45
      • Putting a Caller on Hold and Releasing the Hold

        46
      • Using Do Not Disturb

        47
    • Sending Voice and Email Messages

      47
      • Sending a Voice Message

        47
      • Sending an Email Message

        48
    • Listening to Messages

      49
      • Commands You Can Use During Message Play

        51
    • Reading Text Messages

      52
    • Using Voice Commands to Set Device Properties

      53
      • Using the Auto Answer Commands

        53
      • Using the Announce through Speaker Commands

        54
    • Getting Help

      55
  • Advanced Commands

    57
    • Calling Telephone Numbers

      57
    • Calling an Address Book Entry or Buddy

      58
    • Sending and Receiving Numeric Pages

      59
    • Redialing Phone Numbers

      61
    • Using Instant Conferences

      62
      • Joining and Leaving a Conference

        62
      • Using the Vocera Badge or Phone in a Conference

        63
      • Summary of Conference Commands

        63
    • Broadcasting to a Group

      64
      • Summoning Help in an Emergency

        65
    • Forwarding Your Calls

      66
    • Placing a Three-Way Conference Call

      67
      • Unsupervised Conferencing

        67
      • Supervised Conferencing

        68
    • Issuing Urgent Commands

      69
      • Dialing a Phone Number to Urgently Broadcast to a Group

        70
    • Joining or Leaving a Group

      70
    • Locating a Vocera User or Group Member

      72
    • Recording Your Voiceprint

      72
    • Blocking and Accepting Calls

      73
    • Recording a Dictation Session

      74
    • Getting Other Information

      74
    • Navigating IVR Phone Trees with a Badge

      75
      • Possible Touch-Tone Responses

        76
• Special Features

  77
  • Communicating with Multiple Sites

    79
    • About Sites

      79
    • Types of Sites

      79
    • Using Sites in Voice Commands

      80
      • Logging In at a Site you are Visiting

        81
      • Placing a Three-Way Conference Call Between Different Sites

        82
  • Commands for Group Managers

    83
    • Group Manager Capabilities

      83
    • Adding and Removing Group Members

      84
    • Recording Names and Greetings for a Group

      84
  • Sending Text Messages to Vocera Devices

    87
    • Sending a Text Message from an Email Program

      87
    • Sending a Text Message from the User Console

      88
  • Using Vocera Access Anywhere

    91
    • Types of Access to the Genie

      91
    • Software and Configuration Requirements

      92
    • Starting a Genie Session from a Phone

      93
    • Starting a Genie Session at Another Site

      94
    • Vocera Access Anywhere Special Keys

      95
    • Announcements for Calls from a Phone

      95
    • Commands Not Supported from a Phone

      96
      • Other Functionality Not Supported on a Phone

        96
    • Training the Genie from a Phone

      97
  • The User Console

    99
    • User Console Features

      99
• Maintaining Your Badge

  101
  • When to Charge the Battery

    101
  • Preparing the Charger

    101
    • Preparing the B3000 Charger

      102
    • Preparing the B2000 and B1000A Charger

      103
  • Charging the Battery

    104
    • Charging the B3000 Battery

      104
    • Charging the B2000 and B1000A Battery

      105
      • Charging a B2000 or B1000A Battery Without the Badge

        105
      • Charging a B2000 or B1000A Battery With the Badge

        106
  • Cleaning the Badge

    107
• Reference

  109
  • Frequently Asked Questions

    111
    • Why does the Genie have trouble understanding me?

      111
    • Why is my device chirping or beeping?

      112
    • Why does my device beep when I'm talking to someone?

      113
    • Why does my device display say "Searching for Server"?

      113
    • Why does the Genie ask me to wait when I press Call?

      114
    • Why can't I receive calls or messages?

      114
    • Why do some text messages begin with strange characters?

      114
    • Why does my badge beep and then restart?

      114
    • What can I do if badge buttons are not working?

      114
    • How can I stop getting logged out when I charge my badge?

      114
  • Agreements, Specifications, and Notices

    115
    • Third-Party Software Agreements

      115
    • System Specifications

      115
      • System Specifications for B1000A

        115
      • System Specifications for B2000

        118
      • System Specifications for B3000

        120
    • Regulatory Notices

      123
      • B1000A and B2000 Regulatory Notices

        123
      • B3000 Regulatory Notices

        126
  • Important Safety Instructions

    127
    • Badge and Battery Charger Safety

      127
    • Additional Instructions Related to Battery Safety

      129
    • Important Information About Use in Certain Areas

      130
  • Command Reference

    133
    • Summon and Dismiss the Genie

      133
    • Log In and Log Out

      133
    • Record Your Name, Greeting, and Voiceprint

      134
    • Call a User or Group Member

      134
    • Dial a Telephone Number

      135
    • Broadcast to a Group

      135
    • Forward a Call

      136
    • Transfer a Call

      136
    • Use Instant Conferences

      136
    • Send and Receive Numeric Pages

      137
    • Block and Accept Calls

      138
    • Send Messages

      138
    • Play Messages

      138
    • Locate Users and Groups

      139
    • Work With Your Groups

      140
    • Manage Groups

      140
    • Place a Three-Way Conference Call

      140
    • Work with Sites

      142
    • Dictation

      142
    • Getting Help

      142
    • Miscellaneous

      142
• Index

  145