Cisco Systems 4300E Manual De Usuario

This chapter describes some common problems that may be encountered while using the IP camera and 
provides possible solutions.

Cannot connect to an IP camera through a web browser.

You are not using a supported PC operating system or web browser, you entered an 

incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP 
camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are 
trying to access the IP camera from a device with an IP address that is restricted from access.

Make sure that you are using a PC that is running Microsoft Windows XP with 

Service Pack 2 or higher, or Microsoft Windows 7 Enterprise x64, and that you are using Internet 
Explorer 8.0 (32-bit only). Make sure that you enter the correct IP address. If you are connecting 
through a LAN, make sure that the PC is on the same network as the IP camera. If you are connecting 
through the Internet, make sure to enter the correct port number. Make sure that the device does not 
have an IP address that is restricted from access (see the 

.)

Cannot log in to the IP camera as the administrator.

You are entering the log in credentials incorrectly or have forgotten the administrator 

password.

The administrator user name is admin and the password is the one that you 

configured. Both credentials are case sensitive, so make sure to enter them exactly as they are 
configured. If you forget the administrator password, you must perform a factory reset as described 
in the 

, then reconfigure the IP camera. If you 

take these actions, do not use the Upload option in the Maintenance window to reload a saved 
configuration file because that process restores the password that you forgot.