Concord Camera 2040 Manual De Usuario

46

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a
customer support representative.

Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual.

Website Customer Support/FAQ
Please visit our customer support website at: www.support.concord-camera.com to view
the FAQ section.  Most support issues are answered in the Frequently Asked Questions (FAQ)
section.

Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can
speak to or e-mail a customer service representative.  Please have the following information
available:

Computer Information:
Operating System
Processor Speed (MHz)
Computer Make and Model
Amount of memory
Exact Error message received
CD-ROM Part Number 

Toll Free in the US and Canada:
• (866) 522-6372
Monday – Friday 8:00am – 8:00pm
Saturday:  9am – 5pm
Sunday: 12pm – 4pm
Web: www.concord-camera.com
Email: support@concord-camera.com

Toll Free in Europe:
• UK:

0800-1696482

• Spain:

900-973195

• Germany:

0800-1800563

• Italy:

800-781883

• France:

0800-917599

Toll:
• +31-53-4829779

Monday – Friday 09:00 – 18:00
Saturday & Sunday: closed
(Central European Time)
Email: support@concord-camera.com

In the USA and Canada:
ArcSoft, Inc.
46601 Fremont Blvd.
Fremont, CA 94538
Monday – Friday
8:30AM - 5:30PM (PST)
Tel: (510) 440-9901
Fax: (510) 440-1270
Web: www.arcsoft.com
E-mail: support@arcsoft.com

In Europe:
Arcsoft, Inc.
Unit, Shannon Industrial
Estate
Shannon, Co. Clare, Ireland
Tel: +353 (0) 61 702087
Fax: +353 (0) 61 702001
E-mail: europe@arcsoft.com

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