Symantec NIS2005 Manual De Usuario

Responding to emergencies
What to do if a virus is found

42

What to do if a virus is found

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If after reviewing the information in this chapter, you 
have not resolved your problem, see 

Viruses can be found during a manual or scheduled scan 
or by Auto-Protect when you perform an action with an 
infected file. Threats and security risks can appear 
during an instant messenger session, when sending an 
email message, or during a manual or scheduled scan.

If Norton AntiVirus finds a virus or a file containing a 
virus or a potential security risk on your computer, there 
are several possible resolutions to the problem:

The online Help contains more information about this 
feature.

Fix infection

Removes the virus from the file or if the threat is a worm 
or Trojan horse, deletes the file. 

Quarantine 
infection

Makes the file inaccessible by any program other than a 
Symantec antivirus program. 

You cannot accidentally open the file and spread the 
virus, but you can still evaluate it for possible 
submission to Symantec. 

Delete infection

Removes the virus from your computer by deleting the 
file that contains the virus, worm, or Trojan horse. Delete 
should be used only if the file cannot be repaired or 
quarantined.

Manual Removal

Lists infections that Norton AntiVirus is unable to 
automatically remove. However, the Manual Removal 
window lets you launch the Symantec Web site for a tool 
or instructions to remove these infections.

NIS2005.book  Page 42  Sunday, August 1, 2004  3:24 PM