Compaq 177620-006 Manual De Usuario

Troubleshooting Guide

Troubleshooting Without Diagnostics

If you encounter printer problems, see the documentation that came 
with your printer and to the common causes and solutions listed in the 
following table.

Printer will not print.

Printer is not turned on 
and online.

Turn the printer on and make sure it 
is online.

The correct printer 
drivers for your 
application are not 
installed.

1. Install the correct printer driver 

for your application.

2. Try printing using the 

DOS command:

DIR C:\ > [printer port]

where 

[printer port]

 is the 

address of the printer being 
used. If printer works, reload 
printer driver.

If you are on a network, 
you may not have 
made the connection 
to the printer.

Make the proper network 
connections to the printer.

Printer may have failed.

Run printer self-test.

Printer will not turn on.

The cables may not be 
connected properly.

Reconnect all cables and check the 
power cord and electrical outlet.

Printer prints garbled 
information.

The correct printer 
driver for your 
application is not 
installed.

Install the correct printer driver for 
your application.

The cables may not be 
connected properly.

Reconnect all cables.

Printer memory may be 
overloaded.

Reset the printer by turning it off for 
one minute, then turn it back on.

Printer is offline.

The printer may be out 
of paper.

Check the paper tray and refill it if 
it is empty. Select online.

177620-006.book  Page 21  Thursday, March 14, 2002  3:16 PM