Compaq 177620-006 Manual De Usuario

Troubleshooting Guide

Troubleshooting Without Diagnostics

Most software problems occur as a result of the following:

■

The application was not installed or configured correctly.

■

There is insufficient memory available to run the application.

■

There is a conflict between applications.

■

Be sure that all the needed device drivers have been installed.

■

If you have installed an operating system other than the 
factory-installed operating system, check to be sure it is 
supported on your system.

Where available, run the Compaq Configuration Record Utility to 
determine if any changes have been made to the software which may 
be causing a problem. See the Desktop Management Guide on the 
Documentation Library CD for more information.

If you encounter software installation problems using a SCSI hard 
drive, see the applicable solutions listed in the following table:

Windows NT is not 
installing properly on a 
SCSI hard drive.

SCSI drivers were 
not installed on the 
system prior to the 
Windows NT 
installation.

Install the SCSI drivers on your 
system first, then install 
Windows NT.

To download SCSI drivers for your 
Compaq system, visit the Compaq 
Web site at www.compaq.com/support

For information on installing SCSI 
drivers, see Appendix E, “Installing 
SCSI Drivers for Windows NT 
Installation.”

177620-006.book  Page 35  Thursday, March 14, 2002  3:16 PM